Our Team Is Here To Help You With Whatever You Need

Yes, if you’d rather sign in with Facebook or Apple ID instead of creating another username and password you can click the blue “Sign in with Facebook” or the black “Sign in with Apple” button on the sign-in page.

Note: signing in with Facebook does not connect us to your Facebook page.

Give us your email address or username on the forgot password page and we’ll send you an email with instructions for resetting your password.

However, if you used the Facebook or Apple ID buttons to login, simply click that button again to access your account.

Your default payment settings (shipping address, credit card, and billing address) are shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

There are two ways to join our membership program.

1. Go to the Membership page and click the Become a Member button.
2. While placing an order, select the shipping option that says “$8.99/month: Free standard shipping on all orders. One-click cancel, anytime.”

We’ll charge the credit card that’s setup as the default payment setting and shown on your Account page.

You can change your default payment settings (shipping address, credit card, and billing address) from the Payment Settings page.

We’ve made it easy to cancel from our membership program anytime without the need to call someone on the phone or contact our Customer Support team.

Simply go to the Cancel Membership page and find the “Cancel Membership” button. Optionally, give us a reason why you’re cancelling. We’re always looking for ways to make our membership program better.

VMP was the name of a previous membership program we offered. Current VMP members can continue their benefits - as long as they maintain membership. Since we’re closed to new VMP memberships, any cancelations are final, and there is no way to rejoin.

Stores․com Cash is money you earn on every purchase at MorningSave, Meh, SideDeal, and Hammacher Schlemmer that you can spend at any of those stores. Every dollar of Stores․com Cash is worth one dollar toward a purchase — no points, no conversions, no funny math.

Every time you place an order at MorningSave, Meh, SideDeal, or Hammacher Schlemmer, you’ll earn Stores․com Cash. Stores․com Members earn 10% back. Non-Members earn 5%.

Your Stores․com Cash is credited once your order ships. Before that, you may see a pending balance on your account — that becomes available to spend after shipment. If the order is canceled before it ships, the pending Stores․com Cash is removed. You can always check your Stores․com Cash balance and status on your account page or at stores․com/cash.

Any product at MorningSave, Meh, SideDeal, or Hammacher Schlemmer. No blackouts, no restrictions — as long as it’s for sale at one of those stores, you can put your Stores․com Cash toward it. You can also browse things to spend it on at stores․com/cash.

If you have a Stores․com Cash balance, you’ll see a “Use Stores․com Cash?” link during checkout. You can apply some or all of your balance to your order and pay any remaining amount with your regular payment method. You’ll earn more Stores․com Cash on whatever you pay out of pocket.

Yes. Stores․com Cash is earned at MorningSave, Meh, SideDeal, and Hammacher Schlemmer and can be spent at any of those stores.

Each batch of Stores․com Cash you earn has its own expiration date. Stores․com Members get 365 days from the date their order ships. Non-Members get 30 days.

No. Once your Stores․com Cash expires, it’s gone. You can check your expiration dates at stores․com/cash to make sure you use it in time.

Stores․com Cash you earned as a Member keeps its original 365-day expiration. That doesn’t change. Any future purchases you make as a Non-Member will earn Stores․com Cash with a 30-day expiration at the 5% rate instead of the 10% Members receive.

You can view your balance on your account page. You can also visit stores․com/cash to see your balance, expiration dates, and browse things to spend it on.

No. Stores․com Cash can be spent on purchases at MorningSave, Meh, SideDeal, and Hammacher Schlemmer. It has no cash value.

No. Stores․com Cash is not transferable to any other account, whether it’s yours or someone else’s.

No. Stores․com Cash cannot be merged or transferred between accounts or people.

If you used Stores․com Cash to pay for an order that you cancel or that gets canceled for any reason, your Stores․com Cash is returned to your account with its original expiration date. Likewise, any Stores․com Cash earned from an order that’s canceled will be removed from your balance. If your order is partially refunded, your Stores․com Cash earned is reduced proportionally.

We don’t offer phone support.

We do have a team of customer support agents ready to help you. Please go to our support page and fill out the form. The more details you can provide the faster our team can help you out.

If you’ve written our Customer Support team and haven’t seen a response in your email yet, you can go to your support tickets page.

If you’re having trouble with your email you’ll be able to view your support tickets and our responses there. You can even send us a reply from this page if you need to.

We’ll send you email at various times, including when:

• you place an order
• your order has shipped
• your order was delivered
• our team responds to your support ticket

We can also send you email to let you know when new deals launch, to share promotions and coupons, or periodically update you with a newsletter. You can manage your email settings from the Email Subscriptions page.

To make sure you don’t miss emails about your orders, new deal launches, or promotions and coupons you can change your email address from the Your Info page.

If you missed an email reply to your Customer Support ticket you can always review your Support Tickets page. There you will find a full history of your Customer Support interactions.