Feedback in, insight out.
There's so much of your customer feedback that you're not hearing.
Sunbeam's advanced thematic analysis reveals the real story, and tracks it in real-time. Make impactful change for your customers, faster—no more detective work.
There's so much of your customer feedback that you're not hearing.
Sunbeam's advanced thematic analysis reveals the real story, and tracks it in real-time. Make impactful change for your customers, faster—no more detective work.
Feedback in, insight out.
There's so much of your feedback that you're not hearing. Sunbeam's advanced thematic analysis reveals the real story, and tracks it in real-time. Make impactful change for your customers, faster—no more detective work.
Trusted by companies worldwide...
Trusted by companies worldwide...
Trusted by companies worldwide...
Outdated, expensive tools are wasting your time.
Your current analysis tools use 'dumb' methods like keyword counts, word clouds, and score-based metrics, which don't actually help you. You're left playing detective, with hours of manual keyword tagging.
Your current analysis tools use 'dumb' methods like keyword counts, word clouds, and score-based metrics, which don't actually help you. You're left playing detective, with hours of manual keyword tagging.
Get actionable insights in real-time.
This is nothing like your other tools. Sunbeam continuously takes all your feedback data, from everywhere, and shows you an easy dashboard telling you what to fix, in order of priority. No training or data team required.
"I use [example app] daily, but since the update, logging in is so unreliable. There's so many steps, and it almost always crashes. Sort it out!"
@angryuser007
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Users have severe frustrations with the clunky and time-consuming login process
Biggest issues & ideas
Redesign the login journey to improve the UX
Moderate fix
Fix the technical issues causing crashes at login
Easy fix
Integrate anything.
Integrate anything.
Integrate anything.
Experience Management
made uniquely simple.
Customer Experience
Collect, analyse and monitor all customer feedback from all touchpoints in real-time. Get precise issues you can fix immediately to improve your CX. No more detective work.
Sunbeam for CX
Employee Experience
Stop asking basic yes/no questions and get the real, detailed answers from employees. Get the clear insight you need to make huge positive change at your company and get happier staff.
Sunbeam for EX
Intelligent Surveys
Create modular surveys with ease and send them to thousands of people. Our intelligent survey tools collect rich, human responses that give you infinitely more insight.
Sunbeam Surveys
App Reviews
Too many reviews to count? Not sure how to achieve that next star rating?
Reveal the full story behind your app store ratings, and exactly how to improve them
Sunbeam for Apps
Guest Experience
Analyse and track trends in your guest feedback, from everywhere, and get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
Sunbeam for Hotels
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Sunbeam for VoC
Understand the "why" behind your NPS
It's no longer enough to track just satisfaction scores. You need to find the why, and how they are changing. Get notified of new issues and trends, dive into each insight in detail, and see detailed breakdowns of powerful data you can use to push for change.
What good are NPS or star ratings they if they don't tell you why people feel the way they do? Get detailed descriptions & breakdowns of the data, and track their change over time.
What good are NPS or star ratings they if they don't tell you why people feel the way they do? Get detailed descriptions & breakdowns of the data, and track their change over time.
See the scores
Dive deeper
into issues
Smarter surveys & widgets that listen and respond
Our groundbreaking survey tools collect better, richer, more useful feedback from your customers and users.
Experience Management
made uniquely simple.
Customer Experience
Collect, analyse and monitor all customer feedback from all touchpoints in real-time. Get precise issues you can fix immediately to improve your CX. No more detective work.
Sunbeam for CX
Employee Experience
Stop asking basic yes/no questions and get the real, detailed answers from employees. Get the clear insight you need to make huge positive change at your company and get happier staff.
Sunbeam for EX
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Sunbeam for VoC
Surveys
Create modular surveys with ease and send them to thousands of people. Our intelligent survey tools collect rich, human responses that give you infinitely more insight.
Sunbeam Surveys
Asklet feedback widgets
Asklets are embeddable feedback widgets that get rich, detailed feedvback from your customers using finely-tuned dynamic responses that feel natural and quick.
Asklets
App Reviews
Too many reviews to count? Not sure how to achieve that next star rating?
Reveal the full story behind your app store ratings, and exactly how to improve them
Sunbeam for Apps
Experience Management
made uniquely simple.
Customer Experience
Collect, analyse and monitor all customer feedback from all touchpoints in real-time. Get precise issues you can fix immediately to improve your CX. No more detective work.
Sunbeam for CX
Employee Experience
Stop asking basic yes/no questions and get the real, detailed answers from employees. Get the clear insight you need to make huge positive change at your company and get happier staff.
Sunbeam for EX
Intelligent Surveys
Create modular surveys with ease and send them to thousands of people. Our intelligent survey tools collect rich, human responses that give you infinitely more insight.
Sunbeam for VoC
App Reviews
Too many reviews to count? Not sure how to achieve that next star rating?
Reveal the full story behind your app store ratings, and exactly how to improve them
Sunbeam for Apps
Guest Experience
Analyse and track trends in your guest feedback, from everywhere, and get simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.
Sunbeam for Hotels
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Sunbeam for VoC
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts
building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Retain full
data ownership
GDPR
Compliant
Robust
Encryption
We're a small team of experts building AI you can trust.
We don't just throw your data into ChatGPT.
Our platform is intelligent, reliable, and fine-tuned for the careful analysis of feedback at scale.
Your data is in safe hands.
We don't use it to train any models, and we're GDPR compliant.
Get actionable insights in real-time.
This is nothing like your other tools. Sunbeam takes all your feedback data, from everywhere, and simply tells you what your customers are saying in order of priority and severity. It's that easy.
"I use [example app] daily, but since the update, logging in is so unreliable. There's so many steps, and it almost always crashes. Sort it out!"
@angryuser007
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Users have severe frustrations with the clunky and time-consuming login process
Biggest issues
& ideas
Get actionable insights in real-time.
This is nothing like your other tools. Sunbeam continuously takes all your feedback data, from everywhere, and shows you an easy dashboard telling you what to fix, in order of priority. No training or data team required.
@angryuser007
"I use [example app] daily, but since the update, logging in is so unreliable. There's so many steps, and it almost always crashes. Sort it out!"
Thousands of comments
Issue
1, 281
-100
Onboarding
/
Log in journey
Users have severe frustrations with the clunky and time-consuming login process
Biggest issues
& ideas
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Instant analysis
Get notified of new issues and emerging trends
Quickly identify critical issues, trends from all your unstructured feedback, all pre-categorised and prioritised for you.
Track issues
Track severity & sentiment of issues over time
Integrate with all your feedback sources for continuous analysis that identifies emerging issues and problem areas immediately.
Reveal impact
See the exact impact on your scores and metrics
We calculate how each insight directly affects your KPIs & review scores so you know exactly what to fix to create measurable change.
Inspire action
Share stories & stats that inspire action
The metrics, data breakdowns and visualisations provided will help you push for meaningful change across your organisation.
Sign up and get started with Analytics or Surveys in a matter of minutes.
Need to know more? Talk to us.
Sign up and get started with Analytics or Surveys in a matter of minutes. Need to know more? Talk to us.
Sign up and get started with Analytics or Surveys in a matter of minutes. Need to know more? Talk to us.
