Loaded Support
Quick fixes. Fast answers. Game on.
General Information
- New to Loaded?
- Loaded Gift Cards Are Back for Purchase
- Do Loaded purchases include game updates or DLC?
- How can I give feedback about my experience?
- Where can I read your Terms & Conditions and Privacy Policy?
- Can I get banned for using keys bought from Loaded?
Pre-Order Information
Order And Payment Support
- Are there any taxes on purchases?
- I didn’t make a purchase but I was charged
- What payment methods do you accept?
- Why is my payment being declined?
- How long does it take to receive my key after purchase?
- I haven’t received my key. What should I do?
Account Related Information
- What are CDKoins and how do I use them?
- Do I need an account to make a purchase?
- How to sign up to Loaded?
- How do I delete or remove my Loaded account?
- What are CDKoins?
- How to reset my account password?
Code Redemption Support
Offers & Promotions
- Loaded Games Awards 2025 Winners – Exclusive 10% Off
- Do you have a loyalty program or discounts for repeat customers?
- How do i redeem my discount voucher?
- What happens if I use a promo code and request a refund?
- How can I apply a promotional code at checkout?
- Why isn’t my promotional code working?
