Maintenance break on our support
We are undergoing a maintenance break on May 13 from 10:00 AM to 12:00 PM UTC. During this time, our support team will be unable to respond to tickets. Rest assured, we will get back to you as soon as we are back online. Thank you for your patience!
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Knowledge base
Template Reporting
Ekahau Sidekick 2
Installation
Ekahau Sidekick
Design, Deploy, and Troubleshoot Wi-Fi Networks
New Features in Ekahau AI Pro 11
Ekahau Cloud
User Interface Overview
Ekahau AI Pro Overview
Ekahau AI Pro
- Resolving "License is Already Activated on Maximum Amount of Computers"
- How to Merge Projects and Sync Data in the Cloud
- Creating the Network Plan Manually Using Simulated Access Points
- Setting Floor Alignment Points for Multi-Floor Buildings
- Defining the Multi-Floor Building Layout
- Designing Wi-Fi Networks for Multi-Floor Buildings
- See all 47 articles
Starting to work with Ekahau Pro
How to get started with Ekahau AI Pro
Ekahau Survey
Designing a Wi-Fi Network
- Creating the Network Plan Manually Using Simulated Access Points
- Setting Floor Alignment Points for Multi-Floor Buildings
- Creating a Network Plan with Auto-Planner
- Defining the Multi-Floor Building Layout
- Designing Wi-Fi Networks for Multi-Floor Buildings
- Drawing Attenuation Areas
- See all 18 articles
Ekahau Analyzer
Validation Site Surveys
Conducting surveys on your network
AI Pro Online
Analyze Wi-Fi Coverage and Performance
Analyzing Wi-Fi Coverage & Performance
Private 5G
Troubleshoot Most Common Wi-Fi Problems
Troubleshooting the Most Common Wi-Fi Problems
Reporting and Exporting
One-click reporting and image export
Cisco Prime Integration
Troubleshooting - Why Is My Application Not Working?
Additional Information
Additional Information
Frequently Asked Questions
- Survey-workspace Tools in Ekahau AI Pro
- How to delete/move a survey point in Ekahau Ai Pro?
- Auto-Planner & Requirements - or why does Auto-Planner create too many APs?
- AP-on-a-Stick Surveys - why & when to use them?
- How to locate or clear surveyed access point on the map
- Introduction Of Design Workspace
- See all 9 articles
Getting Started
File sharing
- Sharing Projects on Ekahau Cloud
- How Do I share my project with others using Ekahau Cloud?
- How to share projects on Ekahau Cloud?
- Ekahau Insight - How to create a shareable link?
- How to share Cloud projects on Ekahau Insights?
- How to transfer ownership of a project file saved to the cloud.
- See all 7 articles
Common Topics
Site Survey
Troubleshooting
New Features
- How to use Network filter with AI Pro
- How to use AI Auto-Planner in AI Pro
- How to make better predictive designs with Wall calibration feature
- How to simulate rip-and-replace scenario of your current network with Network simulator
- Channel planner - Selecting right options for your channel plan
- How to use the Inspect workspace
- See all 8 articles
Network Design
Ekahau Cloud
FAQ
Ekahau AI Pro
- Why am I getting a network error when trying to activate my license?
- Support Maintenance already renewed but Ekahau AI Pro still shows expired support
- GPS Survey Support in Ekahau AI Pro
- How to delete a survey in Ekahau AI Pro?
- Realtek 8812AU Wireless LAN 802.11ac USB NIC (SA-1 Survey Adapter) Or Any Other Wi-Fi Adapter Not Detected
- Troubleshooting After the Survey
- See all 15 articles
Ekahau Sidekick
Ekahau Survey
AI Pro Online
Common Topics
- Ekahau RTLS Business Acquired by AiRISTA Flow
- Setting the scale of a map
- New Features Not Visible When Opening an Old Project
- Loading or Generating Heatmaps Take a Lot of Time When Working with CAD Files
- I Am Being Asked Again to Activate My License
- Project file backward compatibility
- See all 40 articles
Training
- Ekahau training programs all are available now at Ekahau Unversity
- TRAINING: How to Perform AP on a Stick Surveys
- TRAINING - PART 11/11: Wi-Fi Site Survey
- TRAINING - PART 10/11: Working with Heat Maps
- TRAINING - PART 9/11: Heat Map Colors
- TRAINING - PART 8/11: Directional antennas, downtilt, all that stuff
- See all 15 articles
Site Survey
Planning
- Getting New Access Points / Antennas Added to Ekahau Pro
- Drawing Free Angle Walls
- How to Change Access Point Type with Ekahau Pro for Planning
- 2nd Strongest Signal Strength for Wi-Fi Planning
- Setting up the Auto-Planner on version 8.x
- Antenna Direction and Type of AP in Ekahau Pro
- See all 30 articles
Analysis
- How does the SNR/Noise visualization work in Ekahau Pro?
- Can you explain how the Noise/Interference visualization works in Ekahau Pro?
- What are survey points in ESS and how can I analyze the data on them?
- The live requirements do not show the correct network's status
- Spectrum visualisations explained
- Spectrum utilization visualization statistics
- See all 15 articles
Reporting
- REPORT EXAMPLE: Signal Strength with AP Name And Radios
- REPORT EXAMPLE: Signal-to-Noise Ratio (SNR) Visualization
- REPORT EXAMPLE: Walls & Attenuation Areas
- Predictive Wireless Planning Report Example
- How to copy the visualization settings to be used in a report
- Favorite Network Workaround for Template Reporting with Ekahau Pro
Troubleshooting
- Why am I seeing the exact same AP show up twice in a single survey, broadcasting on 2 different channels?
- Enable Cisco Prime API, ESS cannot reach Cisco Prime
- Access point not detected / not seen on the map
- Ekahau Protocol Installation
- ESS cannot detect my Sidekick
- Unlocking Power Options-Microsoft Surface Pro
- See all 13 articles
