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Getting Started
Network FAQs
OnSIP Setup
OnSIP Mobile app
OnSIP Web and Desktop App
- Multi Factor Authentication 2.0
- Console Logs
- OnSIP for Desktop & Web
- OnSIP for Desktop & Web: FAQ
- How to Install the Desktop App for Mac
- How to Install the Desktop App for Windows
FAQs
- Multi Factor Authentication 2.0
- Caller ID spoofing
- Faxing
- Why does my number come up as SPAM or get blocked?
- Unable to Access Phone's Web Interface
- How to Recover a SIP Address
Porting Phone Numbers / LNP
- ★ Porting Numbers to OnSIP
- ★ Porting FAQ
- ★ Porting: Bill copy alternatives
- Porting from GoTo
- Porting from eFax
- Portability check
OnSIP Messaging
Getting Started- Messaging Brand and Campaign Registration
- Tips for a Successful Use Case Campaign Registration
- Messaging Registration Step 1- Company registration
- Messaging Registration Step 2- Use Case/Campaign Registration
- Messaging Registration Step 3- Enable Messaging
- Messaging Registration Step 4- Adding Phone Numbers and Users
- Campaign Registration Rejection codes and corrective actions
Sending and receiving messages
Messaging FAQs
Administration in the OnSIP App
FAQ's and Best Practices
- Password Requirements
- Logging into Zendesk
- Cancelling Your OnSIP Account
- Polycom company directory / custom contacts
- E911 callback number
- ACD Queue Best Practices
Users
Phones
Phone Numbers
Inbound Call Settings
- Creating a lunch BHR
- Voicemail FAQ
- Recording Information
- Group Information
- Enabling Enhanced Queue Call Recording
- ACD Queue - Enhanced Queue Email Reports
Outbound Call Settings
Directory
Reports
PBX Settings
See all 7 articlesAccount and Payment
- ★ Purchase History
- ★ Changing OnSIP Plans
- Organization Administrator Rights
- Why was I Asked for the Secure Identity Code on the Account?
- Additional Admin Request
- Transfer Numbers and Phones
Phone Configuration
Tieline Merlin
Phone FAQs
Headset Recommendation
Valcom
Polycom
- Manual Configuration of older Polycom SoundPointIP phones
- Reset Poly Edge phone without the password
- Polycom Password Settings
- Polycom Boot Server
- How to clear Polycom VVX phone warning
- How to Reset to Factory Defaults
Grandstream
- Pairing a Grandstream Handset to Base
- Grandstream Boot Server
- Block/Blacklist Calls on Grandstream Phones - unsupported
- Grandstream GXP2130 and Attended Transfer
- Grandstream Multicast Paging
- Grandstream ATA (Handytone - HT) Faxing Recommendations
Yealink
- How to Pair a Yealink Handset with a Base Station
- Using Intercom with Yealink and other phones
- Yealink Boot Server
- Yealink T58V
- Yealink W56P / W56H
- Yealink T28P
Basic Phone Configuration
- SIP ALG Recommendations
- QSC VoIP connect
- SIP Phone Configuration - Generic
- How to use 'lines' on VoIP phones
- Creating an extension-only calls phone and Disabling a User
- Outbound Proxy Recommendation
Purchasing and Configuration
iOS Applications
Android Applications
Desktop SoftPhones
Aastra
- Echo on 57i with High Volume
- Aastra SIP configuration exploit
- Aastra registration timeout bug
- Aastra MBU 400
- Aastra 9xxxi
- Aastra 6739i
Agile CRM
Akuvox
Altigen
Asterisk
Avaya
Barix/Holovision Vio 2
BiAmp TesiraForte VI
Cisco
Clear-Com
Clear One
Crestron
Comrex
Cortelco
Counterpath
- Bria Advanced Logging
- Server Error on Registration with Bria
- Counterpath X-lite 4.0
- X-Lite/Eyebeam takes 30+ seconds to register and cannot make outbound calls
- CounterPath eyeBeam 1.5 (Windows)
- CounterPath eyeBeam 1.5 (Macintosh)
Digit Map / Dial Plan
Digium
Digital Acoustics SIP Media Gateway
Router Configuration
Cisco DPC3941B
Sophos
Troubleshooting
Arris
Apple Airport
Asus
AT&T 2Wire Routers
Checkpoint Firewall
Cisco
- Cisco RV320 and RV325
- Meraki Firewall by Cisco
- Cisco/Linksys RV042/RV082 or RVxxx Hidden UDP Timeout setting
- Cisco PIX Firewall
- Cisco RV 120W
- Cisco ASA 5505
Edgemarc
Fortinet / Fortigate
Greenwave G1100 Quantum
Juniper
Linksys
Mikrotik
Netgear
Netopia
Network Box Firewall
PACE 5031NV-030
Palo Alto
Peplink Balance One Router
PFSense
Sagem
Sonic Firewall
Technicolor / Thompson Routers
D-Link
Ubiquiti EdgeRouter Lite 3
Vyatta Firewall
Watchguard XTM
Xincom
Integrations
OnSIP Trunking
- 3CX Trunking
- Configure Firebrick for OnSIP Trunking
- Grandstream UCM6104 Configuration for OnSIP Trunking
- Enabling OnSIP Trunking
- Switchvox Configuration for OnSIP Trunking
- OnSIP Trunking Inbound Call Preferences
API and Web Services
Hosted PBX Integrations
SIP Hosting
- Amazon Chime Voice Connector
- Twillio and SRV
- What is an SRV record?
- Register.com - Modifying DNS SRV records
- No-IP.com - Modifying DNS SRV records
- Godaddy.com - Modifying DNS SRV records
