The live chat customer support platform built to bring you and your customers closer. The Intercom alternative Intercom is afraid of.
AI-native
The AI features Intercom can't ship.
Built around the model, not bolted on top. Wire Through. Handover. Collaboration. First reply drafted before your team reads the message. Time to first response in seconds, not hours.
Kal trains on your docs in minutes. Resolves the questions your team has answered a thousand times. $0.49 per resolution, half of Fin's $0.99.
Migrate from Intercom mid-conversation. Customers keep their thread, their context, their history. Switch on a Tuesday. Customers do not notice.
Pass a conversation with an AI-written summary on top. Past threads, signals, what was tried. Teammate reads thirty seconds, picks up clean.
Pull engineers, designers, ops into the same thread as the customer. One conversation, not three Slack channels and a Jira ticket. Resolution lands faster.
Kal drafts the first reply before your team reads the message. Time to first response in seconds, not hours. Humans handle the ones that matter.
Design
Looks better.
Works harder.
Most support tools look like they were built for 2014. Every pixel in SupportWire is placed with intent. Fast to learn, fast to love, fast in every way that counts.
Search your workspace
- All ⌥1
- Messages ⌥2
- Actions ⌥3
- Contacts ⌥4
- Tasks ⌥5
- Conversations Soon ⌥6
Type to search across your messages
Hit ⌘K to do anything. Search messages, fire actions, jump to contacts. Without lifting a hand off the keyboard.
Handoffs that actually handoff. Pass a conversation to a teammate with full context intact. Notes, AI summary, past threads. They pick up where you left off. The customer never feels the seam.
Your brand. Not ours. Colors, typography, voice. The widget matches your site, not ours. No "Powered by" badge on your front door unless you want one.
Meet Kal. The AI that earns its keep.
Kal lives inside SupportWire. It drafts replies in your voice, catches you up on threads in seconds, and resolves the questions your team has answered a thousand times.
Drafts in your voice
Kal reads every reply your team has written. Then it writes the next one the same way. You send, edit, or rewrite.
Hey Emma, happy to handle that refund. Since the charge was inside the 30-day window, I can push it through right now. Send it to the card ending 4412, or a different one?
Catches you up fast
A 40-message thread becomes two sentences. Jump in on any conversation without scrolling back.
- James on Pro trial, widget not loading in Chrome.
- CSP fix shipped Tuesday. Still seeing
blocked:csp. - Needs callback before Friday renewal.
Resolves the easy ones
Password resets, invoice links, order status. Kal handles the ones your team has answered a thousand times.
Your last invoice (INV-2026-003) is ready. I sent it to [email protected] just now. Anything else on that one?
Files tasks for the team
Spots a bug, a refund, a callback. Files it as a task and tags whoever owns it.
Routes by who actually owns it
Knows who handles billing, who handles bugs. Sends each thread to the right desk.
Cuts to the chase
No "I hope this helps!" filler. Three sentences max. Ships the answer, not a paragraph.
Built from the ground up
Not an Intercom plugin or a Zendesk afterthought. Native to SupportWire from day one.
What Kal reads
Knowledge Store.
One place for every source Kal should learn from. Drop in URLs, PDFs, screenshots. Sync from Notion, Google Drive, Confluence, Zendesk, Intercom, Slack, Help Scout, CSV, or your API. Kal indexes the store, watches it for changes, cites the source on every answer.
URLs
Drop in a docs link, a help article, a Notion page. Kal indexes the page, watches it for changes, and answers from it.
Screenshots
A diagram, a UI screenshot, a whiteboard photo. Kal reads what is on it and learns from the visual context.
Docs & PDFs
Onboarding decks, runbooks, contracts. Kal pulls structure and answers exactly from the source, with citations.
Integrations & Workflows
Wire it up.
Set it loose.
Configurable workflows, automated end to end. Slack, Linear, Stripe, HubSpot, the rest. Define triggers, route conversations, fire actions. Two-way out of the box. No middleware, no Zapier tax for the basics.
- 01 Slack pings the channel
- 02 Linear files the bug
- 03 HubSpot logs the touchpoint
- 04 GitHub links the commit
Two-way, native, and live. No Zapier middleware between you and the work.
Wire In
Switching from Intercom, Zendesk, or Crisp? We will migrate your conversations, contacts, and help docs for free.
See how much you will saveSupport tools cost too much and do too little.
Per-resolution AI fees, contact-based billing, and 8-week onboarding. We built SupportWire to fix all of it.
Setup time
AI cost
Widget load
Starter price
Setup measured from script-tag install to first live conversation. Widget load measured p95 worldwide. Price reflects our published Starter plan. See the full Intercom comparison →
Same job. A fraction of the bill.
Lower is better. SupportWire charges honest per-seat plus $0.49 per AI resolution. Legacy tools meter you on every dimension that matters.
- Monthly bill
- All-in cost at the scenario above. SupportWire Growth = $79 base + 7 extra seats × $19 + 500 × $0.49 = $457. Intercom Advanced = 12 × $85 + 500 × $0.99 = $1,515. Same team, roughly 70% less.
- Per-seat fee
- What each new hire adds to your bill. SupportWire Growth: $19/mo per extra seat ($15 on annual). Intercom Advanced: $85 per seat. One-fifth the price for the same role.
- AI pricing
- How AI usage is billed. SupportWire: $0.49 per resolution Kal closes — half of Fin's $0.99. Pay only when AI actually solves the ticket; nothing when it hands off to a human.
- Add-on pricing
- Anything billed separately from the base plan — onboarding packages, extra channels, surveys, proactive messaging. SupportWire bundles these into the plan; Intercom unbundles almost all of them.
Pricing snapshots taken from intercom.com, zendesk.com, hubspot.com, and crisp.chat in April 2026. AI fees assume listed per-resolution rates where applicable. See the full Intercom comparison →
We listen.
Relentlessly.
Most support companies ghost their own customers. We don't. Every feature request gets read. Every bug report gets a response. Every idea goes on a public board where you can watch it move from "noted" to "shipped."
We built FeatureOS — the feedback tool thousands of teams use to listen to their users. Then we pointed it at ourselves. Our roadmap is public. Our changelog is honest. And when you ask us something, a human answers.
18 APR
Introducing the Tokyo Night TUI themeA new terminal color palette and a codebase-wide typography scale sweep.
From the blog
Words on
the work.
Introducing SupportWire: Fast Support Software
64% of Intercom's negative Trustpilot reviews cite support failures. I built SupportWire to fix that - fast, predictable support software with AI resolutions at half of Fin's price.
guidesThe AI Playbook for Customer Support Teams
A practical guide to using AI in customer support: where it works, where it doesn't, and how small businesses, salons, and SaaS teams alike can reduce ticket volume without losing the human relationship.
comparisonsFin Monitor Pricing: Should You Pay Extra for QA?
Fin's Monitor feature is locked behind a $99/month Pro add-on. Here's what you're actually paying for, and why quality monitoring shouldn't be a premium upsell.
OUR GOAL
Yes. We're at war with
Our mission: more customer-first companies in the world.
On Intercom today? Try the drop-in Intercom Messenger replacement — one import, five minutes, then ship.
