UNDERMAX

Plugin codes can be purchased through our official website at undermax.online/buy-plugins-credits/. All payments are processed securely through Xsolla, our authorized payment provider. Simply select the number of credits you want to purchase, complete the payment process, and you'll receive your codes via email automatically.

Payment processing is handled entirely by Xsolla, which supports a wide variety of payment methods including:

• Major credit and debit cards (Visa, MasterCard, American Express)
• PayPal and other digital wallets
• Bank transfers and wire transfers
• Regional payment methods specific to your country
• Cryptocurrency (where available)

Note: Available payment methods may vary by region. Xsolla will display all available options during checkout.

Yes, absolutely. Undermax does not collect, process, or store any payment information. All financial transactions are handled by Xsolla, a PCI-DSS compliant payment processor with industry-standard security measures.

Plugin codes are typically delivered automatically within 5-15 minutes after successful payment processing. The codes will be sent to the email address provided during checkout.

If you don't receive your codes within 30 minutes, please check:

• Your spam/junk email folder
• That you provided the correct email address
• Your email server isn't blocking automated emails

If codes still haven't arrived, contact Xsolla support directly through their customer service channels.

Plugin codes can ONLY be redeemed through the official Undermax redemption platform at:

undermax.online/undermax/plugins-redeem/

To redeem your plugin codes, you'll need:

• Your redemption code (provided via email after purchase)
• A valid email address (can be the same one used for purchase or different)
• Code verification (you may need to verify your email)

The redemption process is straightforward and takes just a few minutes to complete.

No, plugin codes do not expire. Once you receive a valid code, it remains usable indefinitely as long as it's redeemed through our official platform.

No, each code can only be redeemed once. After successful redemption, the code becomes permanently inactive. Each code provides access to one copy of the selected plugins for a single user.

If you need multiple copies for different users, you'll need to purchase separate codes for each user.

Yes, an active Itch.io account is required for plugin code redemption and access. This requirement ensures:

• Secure delivery of plugins through Itch.io's established platform
• Access to the latest plugin updates and versions
• Reliable download history tied to your Itch.io account
• Benefit from Itch.io's content protection and data security policies

To redeem your plugin codes and link them to your Itch.io account:

1. Prepare your Itch.io account: Ensure you have an active account at itch.io
2. Visit redemption portal: Go to undermax.online/undermax/plugins-redeem/
3. Enter credentials: Provide your redemption code and Itch.io account email
4. Account verification: Complete any required verification steps
5. Select plugins: Choose plugins based on your code's allowance
6. Link to Itch.io: Plugins will be added to your Itch.io library automatically
7. Download from Itch.io: Access your plugins through your Itch.io account dashboard

Yes, absolutely identical. Plugins accessed through redemption codes are the exact same files, versions, and content available through direct purchase on Itch.io. There are no functional differences, limitations, or restrictions.

The only difference is the acquisition method:

• Direct purchase (Buy on Itch.io) Immediate payment and download through Itch.io
• Code redemption: Pre-purchased credit system linked to your Itch.io account

Both methods result in permanent plugin access through your Itch.io library.

Yes, unlimited re-downloads and automatic updates are included. Since plugins are permanently added to your Itch.io library:

• Permanent library access: Plugins remain in your Itch.io account indefinitely
• Unlimited downloads: Re-download from Itch.io whenever needed
• Automatic updates: Receive plugin updates through Itch.io's notification system
• Cross-platform access: Access your library from any device with Itch.io account login
• Download history: Complete download history maintained by Itch.io

Your data protection is our priority. We implement comprehensive security measures:

• Minimal data collection: We only collect essential information required for code redemption
• Itch.io data protection: All plugin downloads are governed by Itch.io's privacy policies and data protection standards
• Secure transmission: All data exchanges use industry-standard encryption protocols
• No payment data storage: Financial information is handled exclusively by PCI-DSS compliant processors
• Limited data retention: Personal information is retained only as long as necessary for service provision

We collect only the minimum data necessary for code redemption and plugin delivery:

• Email address: For account linking and communication purposes
• Redemption code: To verify and process your plugin access
• Plugin selections: To fulfill your chosen plugin access
• Technical metadata: Basic system information for security and fraud prevention

No, all plugin code purchases are strictly final and non-refundable under any circumstances. This comprehensive no-refund policy exists due to the inherent nature of digital goods and operates under the following principles:

• Digital asset immutability: Once digital codes are generated and delivered, they cannot be retrieved or invalidated
• Instantaneous access: Codes provide immediate access to digital products that can be downloaded, copied, and stored permanently
• Verification impossibility: The nature of digital distribution makes verification of product return impossible
• Industry standard practice: This policy aligns with standard practices for digital goods distribution
• Economic protection: Necessary protection against potential abuse and fraudulent refund claims

Extremely Limited Technical Exception: Refunds may be considered solely for proven technical defects in code generation or delivery systems that prevent redemption entirely (not user error, compatibility issues, or redemption difficulties). Such claims must be reported within 24 hours with comprehensive technical documentation and are subject to rigorous verification. Technical support must be attempted before any exception consideration.

Chargeback Protection: Unauthorized chargebacks or payment disputes will result in immediate account termination, code invalidation, and potential legal action. All legitimate disputes must be resolved through official support channels.

If you're experiencing issues with code redemption, first check the following:

• Code format: Ensure you're entering the code exactly as provided (check for extra spaces or typos)
• Platform: Verify you're using the official redemption platform at undermax.online
• Email verification: Complete any required email verification steps
• Browser issues: Try clearing your browser cache or using a different browser

If the code still doesn't work after these checks, contact our support team immediately with:

• Your purchase confirmation from Xsolla
• The exact error message you're receiving
• Screenshots of the issue

Absolutely not! Plugin codes are strictly for personal use only. The following activities are prohibited:

• Selling or reselling codes to others
• Sharing codes publicly or privately
• Including codes in commercial bundles or packages
• Using codes for any commercial distribution
• Posting codes on forums, social media, or websites

Plugins accessed through redemption codes are subject to the same license terms as plugins purchased directly from our Itch.io store. This includes:

• Personal and commercial use: You can use plugins in both personal and commercial RPG Maker MZ projects
• Modification allowed: You may modify plugins for your own use, but cannot redistribute modifications
• Attribution requirements: Some plugins may require credit attribution in your projects
• No redistribution: You cannot share, sell, or redistribute the plugin files themselves

For complete license details, see our License Terms and Conditions.

Yes, you can use plugins in commercial RPG Maker MZ projects. The commercial license is automatically included when you redeem plugin codes, just as it would be with direct purchases.

However, you must still comply with all other license terms, including proper attribution where required and prohibition on redistributing the plugin files themselves.

For assistance with plugin codes, redemption, or technical issues, you can contact us through our official support channels:

• Primary Support: Undermax Support Portal (recommended)
• Email: Use the contact information provided with your code purchase
• Response Time: We typically respond within 24-48 hours

For payment-related issues, disputes, or billing questions, you must contact Xsolla directly as they handle all financial transactions:

• Xsolla Support: Available through their customer service portal
• Payment disputes: Must be resolved directly with Xsolla
• Billing inquiries: Xsolla maintains all transaction records
• Chargebacks: Handled entirely by Xsolla's systems

Important: Undermax cannot assist with payment issues, refund requests, or billing disputes as we do not process payments directly.