As part of this change, all UWM students, faculty and staff should double-check that their personal devices are connecting to WiFi through either UWMWiFi or eduroam — not the Visitor network. UWM managed devices should require no change.
Contact the UWM Help Desk
The UWM Help Desk is here to assist you with your technology questions! Below, you will find contact information, hours, and other important support options.
Fill out the online support form, call or email and the UWM Help Desk will contact you and answer your technology question.
UWM Help Desk Call Center Hours
Summer 2026
| Monday – Friday | 9:00 AM – 3:00 PM |
| Saturday – Sunday | 12:00 PM – 5:00 PM |
Please Note: the UWM Help Desk will be closed on Saturday, July 4.
Self-Service: UWM KnowledgeBase
The UWM KnowledgeBase contains a searchable information, including step-by-step instructions, technical documents, policies, and procedures. Visit the UWM KnowledgeBase and type in your search terms.
In-Person Help
Walk-in services are available at the Learning Commons Technology Desk in the Golda Meir Library. Please note that the Golda Meir Technology Desk may not be staffed all hours that the library is open.
To avoid any inconvenience, please call the UWM Help Desk or submit the online support form. Once we have discussed your issue and have determined that in-person assistance is needed, you will be directed to one of the walk-in locations.
Classroom Services
Classroom Services provides multimedia equipment, training, and support to those using general assignment classrooms.
Setup and use of audio-visual equipment are provided free-of-charge for credit classes. To request equipment please fill out the Audio/Visual Equipment Request Form.
Classroom Services Hours
Summer 2026 (June 1-August 28)
| Monday – Friday | 8:00 AM – 6:00 PM |
| Saturday – Sunday | CLOSED |
IT Purchasing
If you are looking to make a technology purchase such as a computer, accessory or software, please fill out the IT Purchase Request Form.
For more information about IT Purchasing, visit the IT Procurement page.
Additional Resources
UWM’s outage dashboard offers a real-time view of outages related to IT services and power.
