Commonly asked questions.
Answered honestly by an actual person, not a chatbot.
Is VanMoofer affiliated with VanMoof?
No. VanMoofer is an independent community platform run by a rider, for riders. No affiliation with VanMoof B.V., Lavoie, Cowboy N.V., Apple Inc., or Strava Inc. The only commercial link is an affiliate arrangement — when riders order a bike through our link to vanmoof.com, VanMoofer earns a small commission at no extra cost to the buyer.
How long has VanMoofer been around?
Since 2019 — back when I got my first VanMoof, an Electrified S2. It started as notes to myself, grew into guides for friends, and eventually became the site you're looking at now. Six years later, Moofment, the shop, the blog, and the community are all still going strong.
What's Moofment? And what's Mooflet?
Moofment is our full-featured iOS companion app for VanMoof riders. Native Bluetooth control for every series (1 through 6), FOCUS Dashboard, CityGuard speed zones, ride tracking, rider community, and more. One-time purchase, no subscription.
Mooflet is the simpler, minimalist version — clean dashboard, ASM, music control, and ride tracking. Perfect if you just want the essentials without the community features. Supports Series 3, 5, and 6. Also one-time purchase.
Do you really answer emails yourself?
Yes. It's just me. If you email [email protected], I read it. I try to respond to everything, usually within a day or two.
Where does my data go?
Mostly nowhere. Moofment stores your data on your phone and in your private iCloud — only anonymous data is used for shared features like MoofMatch and Moofify. No tracking, no ads, no data selling.
How does the affiliate thing work exactly?
If you click an "Order VanMoof" button on this site, it takes you to vanmoof.com with a tracking parameter. If you end up buying, VanMoof pays VanMoofer a small commission — you pay the exact same price either way. It's how the site and apps stay independent, free of ads, and free of tracking. Every link that does this is marked.
