Optimole

Hi @nazrinn,

Can you share a screenshot of the resize tab from Advanced-> Resize?

This is the size you were looking to have ?

If you have limit image size one Optimole might lower the resolution for those images if they exceeds the limits.

Hi there,

We’re currently not aware of any ongoing issues, so we’d really appreciate your help in isolating the root cause.

Here are a few steps to try first:

1. Disable Optimole CSS/JS optimization (if it’s enabled) and check if the issue persists.
2. Clear the cache if you’re using a caching plugin.
3. If you’re using a page builder that generates external CSS files, look for an option to regenerate those files and give that a try.

If the issue is still unresolved after these steps, please reach out to us via optimole.com/contact and, if possible, share access to a staging version of your site. This would allow us to test plugin updates and better identify the source of the problem.

Thanks!

Hi @nolandc,

I’m very sorry for the frustration you’ve experienced, and I appreciate you sharing your concerns.

I’d like to clarify a few points to address your concerns accurately:

• First, regarding your images: Optimized images are indeed stopped after account deactivation. However, your original images remain accessible for up to one month after deactivation precisely for restoration purposes. If your transferred images appeared blank upon restoration, it’s possible there was an issue during the transfer process.
• Regarding the email notifications, our system sends multiple alerts as accounts approach their usage limits. I’m sorry to hear you didn’t receive these. It might be worth checking your spam folder or checking your registered email address.
• Finally, we never intend to force upgrades. If our system mistakenly showed you reached your quota, I’d be more than happy to investigate this discrepancy closely. Our intention is always transparency, not a bait-and-switch tactic.

Thank you for your understanding and patience.

We’re sorry for the confusion and any inconvenience this has caused.

To clarify, before any account is deactivated, we send multiple notifications and provide a grace period during which images remain accessible. Even after deactivation, you can still download your images for up to a month.

That being said, we appreciate your feedback and will review how we can improve this process to avoid similar situations in the future.

Hi there,

Images from admin-ajax.php should be replaced and served via the CDN when you are not logged in.

I hope this helps.

Hey,

I might have an idea about what can potentially be wrong here, but I would need the site url to take a look at the headers at least.

Hey,

We just released a new version fixing some reported issues, let me know if it works now.

Hey,

We did some fixing around this in the next version, can you update and try again?