IT & Support

IT Management Made Simple

Manage IT assets, support tickets, and system
integrations efficiently.

IT & Support Management Solution: Smart, Scalable Service Delivery

The Workmaster IT & Support Management solution is a no-code, AI-powered platform built to modernize helpdesk operations, streamline IT asset tracking, and boost service efficiency. Designed for both technical and non-technical users, this tool enables organizations to handle everything from ticket resolution to asset management, without writing a single line of code.

With AI prompt capabilities, flexible automation, and deep integration support, teams can deliver faster resolutions, enhance user satisfaction, and scale operations effortlessly.

Ticket Management: Centralized dashboard with SLA tracking, priority tagging, and automated ticket lifecycles.
AI-Powered Resolution: Smart response suggestions, predictive ticket routing, and auto-prioritization based on urgency.
Knowledge Base: Searchable, AI-curated articles with user feedback for continuous improvement.
User Communication: Real-time updates via email, SMS, or chat, plus two-way communication between users and agents.
Asset Management: Track devices, software, licenses, and link assets to tickets for faster context-aware resolution.
Reporting & Analytics: Real-time dashboards, performance trends, and exportable summaries for audits and executive insights.

AI Prompt Commands: Let agents automate tasks with natural language (e.g., “Summarize today’s ticket queue”).
Role-Based Access: Admins, agents, and employees get custom views and permissions.
No-Code Customization: Drag-and-drop tools to build forms, workflows, and automations.
Third-Party Integration: Connect with Slack, Teams, Google Workspace, Zapier, and more.
Scalable & Secure: Designed to handle thousands of tickets with robust security and responsive mobile support.

Small to Medium-sized Businesses (SMBs) to Enterprises: Organizations looking to modernize and streamline their IT operations.
Managed Service Providers (MSPs): Building customizable, client-ready support portals.
Educational Institutions (Schools and Universities): Managing internal IT helpdesks efficiently.
Healthcare and Finance: Teams requiring secure, compliant support platforms.
Tech Startups: Deploying fast, flexible, and no-code solutions for rapid growth.

Access to Publish App Publish your project to the internet
Custom Domain Connect project to your own custom domain	-
Custom Branding Projects can have custom branding starting with Essentials	WorkMaster
Component Library Pre-made components to enhance your project UI
Rules Editor A powerful tool for advanced events and workflow handling
Integrations
API Connector Create your custom connections with other products via APIs
WorkMaster API Provide other services access/control to your apps and events	-
Plugin Marketplace Use plugins made by community members to enhance your app's functionality and publish your own plugins
Collaboration & Version Control
App editors Unlimited team members can collaborate to build projects	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Version Control Work in multiple branches that can be merged to enhance collaboration and team work	Basic	Basic	Advanced	Advanced	Advanced
Backup & Restore Versions Retains previous versions of your projects for certain duration	1 Day	5 Days	30 Days	60 Days	Customizable
Infrastructure
WorkMaster Units (WU) per month Workmaster units quantify the Workmaster resources used by your project when it runs. More units can be purchased as overages and discounts can be obtained in accordance with requirements on Enterprise plan.	500k	1M	2M	5M	Unlimited
Monthly Overload overages Additional WUs can be purchased after complete consumption of your monthly units.	-	0.3$ per 15k WU	0.3$ per 15k WU	0.3$ per 15k WU	0.3$ per 15k WU
File Storage Storage for your media and files for your projects	10Gb	200Gb	500Gb	2Tb	2Tb
Additional File Storage Additional file storage can be purchased as needed	-	3$ per 200Gb	3$ per 200Gb	3$ per 200Gb	3$ per 200Gb
Database Backup & Restore Retention window for restoring your databases	12 hours	5 Days	30 Days	60 Days	Customizable
Multiple Apps on one plan Resources are shared across all projects for an account
App Management
Centralized User Management Control who has access between different members of your organization of different projects
Centralized App Management View and manage all projects created by your organization members
Server log retention Retention window for tracking and monitoring activity on different projects	1 Day	5 Days	30 Days	60 Days	60 Days
Import/Export CSVs Functionality to import and export CSVs into your project's database
SEO features Optimize how search engine crawlers perceive your site	-
2F Authentication Ability to add two-factor authentication feature into your projects for enhanced security	-	-
Read-Only Database Access Read-only access to your project's database for data analysis	-	-	-	-
Centralized Billing Billing to one admin account of an organization for multiple projects
Security
GDPR (DPA) Workmaster has adopted measures to align with applicable data privacy laws, including the General Data Protection Regulation (GDPR) in the EU and the UK. Its features can help you meet your GDPR compliance requirements.
Advanced DDOS Protection Workmaster's in-house system provides additional layer of security against DDOS attacks
Privacy Rules Define rules to prevent users from seeing or modifying data they should not have access to
Support
Community Take advantage of our ecosystem, featuring a discussion forum and marketplaces for plugins, and templates.
WorkMaster Support Reach out to our support whenever required as you are building your projects
Security Review Get help with security questionnaires and any required testing	-	-	-	-
Dedicated Account Manager A dedicated account manager provided by Workmaster that helps manage everything related to your plan and billing	-	-	-	-
Technical Success Manager Technical support from a dedicated technical team member who can help manage with your project planning and troubleshooting	-	-	-	-
Pay by invoice or bank transfer Choose billing options that are most feasable for you	-	-	-	-

IT & Support

IT & Support Management Solution: Smart, Scalable Service Delivery

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Workmaster full comparison details

Starter

^$ 0 _/month

Essentials

^$ 24 _{/month

BIlled annually}

Professional

^$ 97 _{/month

BIlled annually}

Collaboration

^$ 282 _{/month

BIlled annually}

Ultimate

Contact Us

Editor

Simple Pricing Plan

Free

^$ 0 _/month

Professional

^$ 22 _/month

Ultimate

Let’s Connect

Free

^$ 0 _/month

Professional

^$ 22 _/month

Ultimate

Let’s Connect

IT & Support

IT & Support Management Solution: Smart, Scalable Service Delivery

Ready to build your app? GET STARTED!

Get in Touch

Follow us

Follow us

Free

$ 0 /month

Professional

$ 22 /month

Ultimate

Let’s Connect

Free

$ 0 /month

Professional

$ 22 /month

Ultimate

Let’s Connect

^$ 0 _/month

^$ 22 _/month

^$ 0 _/month

^$ 22 _/month