Prime Video

Included with Prime Video

• Is Prime Video Included with Amazon Prime?
• Do I Need an Amazon Prime Membership to Use Prime Video?
• Why Do I Have to Pay for Some Prime Video Titles?

How Do I Watch Prime Video?

• Install Prime Video on Your Devices
• Download Prime Video Titles
• How Do I Cast Prime Video to My TV?
• Watch Prime Video on Chromecast
• Watch Prime Video on Your Fire TV
• Can I Watch Prime Video If I Travel Abroad?
• Personalize Your Prime Video Recommendations
• What is Dolby Vision on Prime Video?
• Amazon Preview

Prime Video Ultra

• What is Prime Video Ultra?
• Sign Up for Prime Video Ultra
• Cancel Prime Video Ultra

Ads in Prime Video

• Why Can't I Skip Ads?
• How Can I Provide Feedback on Advertisements?
• Live TV Ads

Billing and Payments

• Cancel My Prime Video Subscription
• Cancel Your Prime Video Add-On Subscription
• Unknown Charges on Prime Video
• Cancel an Accidental Purchase
• Why Do I Have to Pay Extra for Prime Video Add-On Subscriptions?
• Paying for Prime Video Add-On Subscriptions with Gift Cards
• Paying for Prime Video Rentals or Purchases
• Paying for Prime Video Rentals or Purchases with Rewards Points
• Issues with Prime Video Payment and Order Errors
• Issues with Prime Video Promotional Codes and Gift Cards

What Are Prime Video Add-On Subscriptions?

• What Is Included with Prime Video Add-On Subscriptions?
• Why Do I Have to Pay Extra for Prime Video Add-On Subscriptions?
• Issues Accessing Content from External Providers
• Where Is Live TV Available for Paramount+ on Prime Video Add-On Subscriptions?
• Paying for Prime Video Add-On Subscriptions with Gift Cards

Accessibility

• Accessibility Features on Prime Video
• Keyboard Shortcuts on Prime Video
• Prime Video Content with Sign Language

How Do I Watch Live Events on Prime Video?

• NBA on Prime Help Hub
• Pay-Per-View Support
• Thursday Night Football Help Hub
• How Do I Find and Watch Live Events on Prime Video?
• What Devices Can I Watch Live Sports and Events On?
• How Many Streams Can I Watch With My Account?
• Can I Get Stats for Live Sports?
• What Alternate Stream or Audio Options Are Available, and How Do I Find Them?
• I Don’t See the Live Event on My Mobile Device or Tablet
• Why Can't I Record, Fast Forward or Rewind My Event?

How To Watch Prime Video When Traveling

• Can I Watch Prime Video If I Travel Abroad?
• Issues Watching Prime Video Add-On Subscriptions While I Travel
• Can I Access My Sports Subscriptions and Other Events While Traveling?

How Do I Rent and Buy From Prime Video?

• What Can I Watch on Prime Video?
• Rent and Buy Prime Video Titles
• Purchasing Prime Video Movie Bundles and TV Box Sets
• How Do I View Titles I've Purchased in a Prime Video Movie Bundle and TV Box Set?
• Paying for Prime Video Rentals or Purchases
• Prime Video Accepted Payment Methods
• What Is a Season Pass?
• Issues with Prime Video Payment and Order Errors
• Issues with Prime Video Promotional Codes and Gift Cards

Shop the Show

• What is Shop the Show?
• Accessing Shop the Show
• Issues with the Companion on My Shopping App

Wi-Fi & Signing-In Issues

• Issues during Sign In or Sign Out on Prime Video
• Troubleshoot Internet Connection Issues with Your Connected Device
• Updating Network Settings on Your Connected Device

How Do I Solve Prime Video Issues?

• Issues with Live Streams on Prime Video
• Issues While Playing Prime Video Titles
• Can't Stream Prime Video on Your Fire TV
• Issues with Prime Video from External Provider
• Force Stop the Prime Video App on an Android Device
• Force Stop the Prime Video App on an iOS Device
• Issues Watching a Prime Video Add-On Subscription on My Comcast Xfinity, Cox Contour or Dish Network Device

Error Codes

• Issues with Prime Video Error 2063
• Issues with Prime Video Error 5004
• Issues with Prime Video Error 7235
• Issues with Prime Video Error 7279

What Devices Support the Prime Video App?

• Smart TVs with the Prime Video App
• Amazon Devices with the Prime Video App
• Mobile Devices with the Prime Video App
• Games Consoles with the Prime Video App
• Blu-Ray Players with the Prime Video App
• Set Top Boxes and Media Players with the Prime Video App
• Prime Video System Requirements for Computers

Prime Video Parental Controls

• Parental Controls on Prime Video
• Maturity Ratings
• Set up Restrictions on Prime Video on Web
• Set up Restrictions on Prime Video on Android & Android Automotive
• Set up Restrictions on Prime Video on iOS

Purchase Restrictions

• Set up a Prime Video Account PIN on Web
• Set up a Prime Video PIN on Android & Android Automotive
• Set up a Prime Video PIN on iOS
• Issues with Prime Video PIN Errors

How Do I Use Prime Video Profiles?

• What are Prime Video Profiles?
• What are Prime Video Kids Profiles?
• What Are Prime Video Teen Profiles?
• What Devices Currently Support Prime Video Profiles?
• Lock Your Prime Video Profile
• Reset Your Prime Video Profile or Account PIN
• Restrict Creation and Removal of Prime Video Profiles

How Do I Manage & Create Prime Video Profiles?

• Create and Manage Prime Video Profiles via the Website
• Create and Manage Prime Video Profiles on Fire TV
• Create and Manage Prime Video Profiles on iOS, Android devices and Fire Tablets
• Create and Manage Prime Video Profiles on Connected Devices

Subtitles & Captions

• Turn On Subtitles or Captions on Prime Video on Connected Devices
• Turn On Subtitles or Captions on Prime Video on Web, Amazon Devices, and Mobile Device

Prime Video Audio Tracks

• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Connected Devices
• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Web, Amazon Devices, and Mobile Device
• Select Dialogue Boost on Prime Video for Web, Amazon Devices, and Mobile Devices

Legal Policies and Notices

• Service Provider Info, Terms & Policies
• Legal Policies and Notices