ASAPP is an AI-native agentic enterprise platform that automates customer interactions, enhances agent performance, and powers AI agents for enterprise customer experience.

What is agentic enterprise AI?

Agentic enterprise AI refers to AI systems that can autonomously perform tasks, take actions on behalf of an enterprise, and assist human agents in complex workflows, particularly in customer service and contact center operations.

Who are ASAPP's main competitors?

ASAPP competes with other enterprise AI platforms including Sierra.ai, Cognigy, Kore.ai, PolyAI, Decagon, Crescendo, Google CCAI, and Microsoft AI. These competitors also offer conversational AI, agent assist, and customer experience automation solutions.

How does ASAPP differ from its competitors?

ASAPP differentiates itself through its AI-native architecture, agentic capabilities that allow AI to perform tasks autonomously, and deep enterprise integration. It focuses on delivering branded AI agents that enhance human agent productivity while automating customer interactions at scale.

Which enterprises benefit most from ASAPP?

Enterprises with large contact centers, customer experience teams, or complex workflow automation needs benefit most from ASAPP. It is particularly effective for companies looking to combine agent-assist AI with autonomous AI agents for scalable customer engagement.

What channels does ASAPP support?

ASAPP supports multiple channels including voice, chat, SMS, and other digital customer interaction channels, enabling omnichannel automation for enterprise contact centers.

Make every customer feel known—and well served

One platform for automated resolutions, five-star experiences, and customer intelligence.

ASAPP CXP is Here

The future of customer experience isn’t just conversational—it’s agentic

A personal AI agent for every customer

Lower service costs and build better connections with your customers. ASAPP CXP gives every customer a dedicated AI agent who knows them and fixes their issues on the first try.

Tour GenerativeAgent Learn About ASAPP CXP

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This is enterprise AI that acts, not just answers

ASAPP CXP was built for the realities of modern enterprises. It connects every channel, system, and customer interaction in one place—safely, intelligently, and in real-time.

Your best agent—every second of every day

GenerativeAgent® understands, reasons, and acts with precision—turning every interaction into a resolved outcome.

Learn About GenerativeAgent

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AI you can trust to scale

CXP works with your agents, not against them. Help your agents focus on what only humans do best.

Learn About Human-in-the-Loop

Build on your investment without ripping or replacing

CXP works with your CRM, CCaaS and other core systems so you see value fast.

See our Integrations

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No black boxes—if you can't see it, you can't improve it

See exactly how the AI thinks and acts in every situation with built-in controls for testing, monitoring, and governance.

Learn About Observability

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Trusted by enterprises that can’t afford friction

Leaders like American Airlines, Dish, and JetBlue trust ASAPP to deliver fast, personalized customer service at scale. Learn more about ASAPP customers.