Exciting Insight

Car Insurance Prices Rise as Advertised Discounts Retreat

catherine.carey@consumerintelligence.com (Catherine Carey) — Wed, 20 May 2026 15:41:15 GMT

Consumer Intelligence data shows the first quarterly premium inflation since Q1 2024 alongside a sharp decline in price cut straplines on price comparison websites — two signals pointing in the same direction

Why softer pricing hasn't reignited switching

catherine.carey@consumerintelligence.com (Catherine Carey) — Wed, 20 May 2026 15:09:38 GMT

For years, the relationship in insurance was relatively predictable.

When prices hardened aggressively, consumers shopped harder.
When prices softened, switching activity accelerated as insurers fought aggressively for market share.

But the latest Consumer Intelligence behavioural data suggests that relationship is beginning to break down.

Lost in Translation: What Your Travel Insurance Customers Think They've Bought

catherine.carey@consumerintelligence.com (Catherine Carey) — Wed, 20 May 2026 13:18:44 GMT

The travel insurance market has a confidence problem. Not a lack of it. An excess of it.

Eight out of ten UK travel insurance customers rate themselves as highly confident about their policy. That should be reassuring. It isn't. Because when we tested what sits behind that confidence, the picture told a different story: a market full of people who believe they understand their cover, and don't.

That gap between what customers think they've bought and what they've actually bought is the subject of our latest research. For an industry already under regulatory scrutiny, understanding exactly where that gap sits, and how wide it is, matters more than ever.

Brokers cut prices twice as fast as direct insurers, and still lost competitive share on every major PCW

catherine.carey@consumerintelligence.com (Catherine Carey) — Wed, 20 May 2026 09:00:00 GMT

As ten insurers tighten their grip on PCW top-five positions, new Consumer Intelligence research maps the segments where the broker model performs best, and where the real opportunity lies

Quiet Market, Noisy World: Could the Middle East Trigger the Next UK Motor Shock?

ian.hughes@consumerintelligence.com (Ian Hughes) — Thu, 23 Apr 2026 11:40:52 GMT

This article was drafted with the assistance of Claude Opus 4.7

UK motor insurance is having its quietest period in a decade. Prices are down, switching is at a historic low, and combined ratios are roughly back in balance.

It felt settled in late 2021 too. Then Russia invaded Ukraine.

You can't control the market. But you can stop being surprised by it.

catherine.carey@consumerintelligence.com (Catherine Carey) — Thu, 23 Apr 2026 11:21:22 GMT

There's a conversation we have with trading and commercial teams fairly regularly, and it usually starts the same way. Their competitiveness has shifted, or their forecast simply hasn't matched reality, and nobody can explain why. Nothing changed on their end. No rate movement, no strategic call, no deliberate intervention of any kind. Yet something is clearly different, and the pressure to find an answer is immediate.

Home insurance premiums down nearly 10% in a year, but rate of decline slowing, new data shows

catherine.carey@consumerintelligence.com (Catherine Carey) — Wed, 22 Apr 2026 18:24:42 GMT

Home insurance premiums have fallen by nearly 10% over the past year, but the pace of decline is easing, according to the latest Home Insurance Price Index from Consumer Intelligence.

What the industry keeps getting wrong about young drivers

catherine.carey@consumerintelligence.com (Catherine Carey) — Mon, 20 Apr 2026 14:28:09 GMT

Is the under-25 motor market really in decline, or has the industry just stopped trying?

That was the question at the heart of our latest webinar, and the answer from the panel was unambiguous: the market hasn't gone anywhere. It's been pushed away.

Joining Consumer Intelligence's Ian Hughes were Ed Rochford, Chief Product Officer at IMS and co-founder of Carrot Insurance, and Sarah Vaughan, founder of Angelica Solutions and former pricing specialist at Insure the Box. Between them, they brought decades of experience at the sharp end of the young driver market, and they had a lot to say.

Van insurance prices start rising again after a year of decline, new data shows

catherine.carey@consumerintelligence.com (Catherine Carey) — Thu, 26 Mar 2026 11:25:41 GMT

Van insurance premiums are beginning to rise again after a year of falling prices, signalling a potential turning point in the market, according to the latest Van Insurance Price Index from Consumer Intelligence.

Under-25 motor: the next growth opportunity, or the next mistake?

catherine.carey@consumerintelligence.com (Catherine Carey) — Wed, 25 Mar 2026 17:08:31 GMT

Across the motor insurance market, growth is getting harder to find.

For many insurers, the “vanillaverse” of lower-risk, lower-margin business has been heavily competed over. Margins are tight, differentiation is limited, and profitable growth is increasingly difficult to sustain. As a result, attention is starting to shift.

The under-25 segment is back on the radar.