Modern customer support & feedback platform
Support your customers with AI, collect feedback, and announce product updates — all with one tool
Powering the world's leading startups and enterprises
Support
Support your customers with AI
Consolidate all your customer communication channels into a powerful inbox. Provide instant, AI-powered support everywhere from one place.
"The customer support management has been so pleasant that I'm actually addicted to using Featurebase and checking our tickets."
Thibault Paulet
Co-founder at Rize
Feedback
Build better products with customer feedback
Centralize user feedback, identify impactful product opportunities, and turn insights to revenue by building the right features.
"In the early days at Lovable, Featurebase became a cornerstone of our efforts to centralize and make sense of product feedback!"
– Lovable team
Help Center
Intelligent documentation for self-serve support
Get customers the answers they need, fast, and cut down your support loads. AI-native, beautiful, and built for usability.
"Featurebase is an impressive way to document software and keep customers engaged. An amazing product from an awesome team."
Michelle Ratcliffe
UX Docs Writer at The Despatch Company
Changelog
Keep users updated with product changelogs
Announce product updates, drive engagement, and keep your users in the loop about changes - effortlessly, with no code.
"We needed a way to communicate updates to our customers and knew that one channel wouldn't suffice. That's where Featurebase came in."
Trevor Pyle
Head of Product Marketing at Profound
Collaborate across teams to move fast
Built for teams that want to move fast and automate more, while staying close to their customers.
Support teams
Resolve issues faster with an AI-powered inbox, surface recurring problems, and automatically share customer insights with your Product team.
Product teams
See feedback, support issues, and customer data in one place. Prioritize the most valuable ideas and transparently show other teams what you’re working on.
GTM teams
Communicate product updates and see each account’s requests, tickets, and data in one place – helping you close deals faster and manage renewals proactively.
"Featurebase has become an essential part of how we build at Elementor, and I couldn't imagine going back to the way things were before."
Ido Navarro
Product manager at Elementor
The support & product platform for the next generation
Featurebase is built for scale. Our customers support millions of end-users with sub-150ms latency.
Scale with security
Featurebase is audited and certified by industry-leading third party standards.
