We Built More Digital Tools. Why Do People Still Disappear From Care?
A clinic dashboard showed green indicators across the board. Waiting times down. Referrals completed. Attendance stable. Digital uptake improving. By every operational measure, the system looked successful. But a few corridors away, a patient was already slipping out of care. Not Suddenly. Gradually. She had attended appointments and moved through services. Referrals were marked complete. Yet somewhere between transitions, continuity broke. No follow-up. No confirmation she reached the next...


