The 2026 forecast for the MSP industry from SMB Nation is out — and it’s optimistic. We were excited to contribute to the discussion from our vantage point in the AI-driven service desk space.
Check out the full article here →
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Here are some big themes:
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Modern service delivery equals automation + human-centric design
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The tech is moving fast — but the real wins come when teams can adopt it confidently
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Differentiation will increasingly come from client experience, not just price
For those of you leading your MSP into 2026 — What part of this forecast do you find most exciting… or worrisome?
Check out the latest podcast episode drop from Uncle Marv's IT Business Podcast is a must-listen! Gregg Lalle from Synthreo dives deep into how MSPs can leverage AI to build intelligent agents that go beyond automation—helping clients truly scale their businesses and streamline operations.Also big thanks to Gregg for the Thread shoutout!
Listen here -
