Intercom Academy

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Learn everything you need to successfully deploy and optimize the world's #1 AI Agent for customer service.

Getting started with Intercom

Brand new to Intercom? Start here!

Fundamentals for support managers

Everything you need to know to start building and managing an effective support team in Intercom.

Fundamentals for support agents

Calling all support agents! Set up your workspace, learn the Inbox, and start delivering great support.

Intercom Certification

Make your Intercom knowledge official with certification.

Workflows courses

Automate repetitive tasks and elevate your support with AI.

Outbound support

Anticipate and deliver on your customers' support needs, where they are, before they ask for help.

Intercom Community

Join over 10,000 customer members in the Intercom Community where you can ask questions, connect with experts, and find upcoming events.

Outbound support

Support your customers proactively, via email, in-product messages, product tours, and more.

Intercom on starting up

All the tips and tricks we've learned from growing our very own startup.

Fundamentals for support managers

Everything you need to know to start building and managing an effective support team in Intercom

Strategies for better onboarding

Onboarding never stops, so here are ways to ensure it's the best it can be.

Getting started with Intercom: Fundamentals

Install Intercom and get your workspace up and running.

How to stop closed conversations reopening

Tired of customers reopening old chats with new questions? Time to close that down!

Intercom on product

Advice on how to create a solid, sustainable product.

Set up Intercom for your business

Everything you need to know to install Intercom and get started.

Workflows templates

Kickstart your journey into automation with these popular Workflows templates

Workflows (intro)

Drive efficiency with these powerful automations.

Workflows (advanced)

Take your automations to the next level.

Support agent certification

Today, providing great support isn’t optional. Prove you’re a master at creating a world-class customer support experience using Intercom.

Support manager certification

Showcase your skills in creating a flexible customer support experience which works at high volumes, reduces support costs and increases the value provided by Support teams across the business.

Creating macros in the inbox

Save time and effort by automating simple tasks in the inbox.

Forwarding emails to Intercom

Learn how to forward customer emails to your Intercom inbox.

How to exclude time spent in bot inbox from SLA targets

Make your SLAs start when customers are done chatting with Fin AI Agent or following a Workflow

Conversation tags vs attributes explained

What are they, and how should you use them?

How to create and use tags

Learn how to create, organize, automate and report on tags

How to create and use conversation attributes

Learn to create, automate, and organize conversation data attributes, and report on them to gain actionable insights

Get to know Series

Learn how to use series to create targeted, cohesive messaging campaigns.

Getting started with Fin AI Copilot

Learn how to increase agent efficiency with our AI Copilot

Getting started with Knowledge Hub

Learn how to manage, control and optimize all your content that powers AI, agents, and self-serve support.

Using AI as a Knowledge Manager

Intercom's Senior Knowledge Manager, Beth-Ann, talks about using AI in her role