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The future of financial support: How IG Group is transforming with AI

9 days ago

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Ash EdwardsNew Participant

Inbox

Company Parent-Child Relationships

Hi Team,Zendesk supports parent-child relationships primarily for Organizations (Companies), allowing you to group subsidiaries or branches under a main headquarters for better tracking.When will Intercom have this feature?

140

A

2 hours ago

Renee_ScrybaloNew Participant

Knowledge

Resurfacing: allow embedded images, HTML, or iframes in Intercom Articles

Hey team! Renee here - lead CSM at Storylane 👋Resurfacing this request since it continues to come up regularly with our Storylane customers.Intercom help center articles currently don’t support embedded images, HTML, or iframes, which makes it diffic

240

10 hours ago

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בן גטניוNew Participant

Train Fin

Can I customize the customer-facing message Fin sends when an escalation rule happens?

Hi everyone,We’re using Fin with an escalation rule that hands the conversation off to a human when certain conditions are met.Right now, when escalation triggers, Fin sends the customer a fixed handoff message that repeats word-for-word across conve

ArgNew Participant

Is there a way to make FIN AI not close a conversation ir did not resolve

I’ve noticed FIN closing some conversations because the user didn’t explicitly confirm escalation, even though the conditions for escalation were met. The rules I set were: Escalate if the user shows negative or neutral sentiment. Escalate when the

Eddy ButcherNew Participant

Mobile SDKs

Automatic carousels not showing with Android SDK

Hi there! We’ve recently recieved reports from our support team that carousels aren’t displaying within the app. In our android code, we initialize intercom, and then if we are authenticated, we call loginIdentifiedUser after. This logic has been unc

prmichaelNew Participant

Apps & Integrations

Stripe Integration Not Writing All Data

Hi all, we use the Stripe integration from the Intercom App store, and I’ve found some cases in which not all of the Stripe data is populated when a subscription is created. Looking at the affected record in Stripe, I can see the event logs that refe

Ryan NaziriNew Participant

Workflows & Automations

Jira for Tickets: Status Syncing - Intercom -> Jira

Via Jira for Tickets, is it not possible to sync Intercom ticket status to Jira item status (Intercom → Jira)?I know you can do Jira → Intercom. I just assumed in the Intercom Workflow editor you’d be able to wire up the same going the other directio

Dev CapCarNew Participant

Workflows & Automations

Branch workflow when data connector returns NULL

Hello,I have a data connector whose purpose is to find a custom object by its id. And it can return NULL if it finds nothing.I would like to branch a workflow depending on whether or not the data connector was successfull in finding the custom object

371

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1 day ago

Josh TellerNew Participant

Reporting

How do you filter out ad-hoc follow-ups from Fin Response Time metrics?

Hi everyone,My team is trying to refine our reporting, and we’re running into an issue where our "First Response Time" metrics are being skewed.We are trying to measure the speed of our agents picking up a chat specifically after Fin hands it off.How

digitalgeekNew Participant

Intercom Community

Using Intercom to Enhance Local Marketing Campaigns

Businesses in Jalandhar are exploring how Intercom can improve customer communication and engagement. When combined with professional digital marketing in Jalandhar, these tools help deliver targeted campaigns, personalized messages, and better follo

Ash EdwardsNew Participant

Inbox

Company Parent-Child Relationships

Hi Team,Zendesk supports parent-child relationships primarily for Organizations (Companies), allowing you to group subsidiaries or branches under a main headquarters for better tracking.When will Intercom have this feature?

Eddy ButcherNew Participant

Mobile SDKs

Automatic carousels not showing with Android SDK

Hi there! We’ve recently recieved reports from our support team that carousels aren’t displaying within the app. In our android code, we initialize intercom, and then if we are authenticated, we call loginIdentifiedUser after. This logic has been unc

Ryan NaziriNew Participant

Workflows & Automations

Jira for Tickets: Status Syncing - Intercom -> Jira

Via Jira for Tickets, is it not possible to sync Intercom ticket status to Jira item status (Intercom → Jira)?I know you can do Jira → Intercom. I just assumed in the Intercom Workflow editor you’d be able to wire up the same going the other directio

Dev CapCarNew Participant

Workflows & Automations

Branch workflow when data connector returns NULL

Hello,I have a data connector whose purpose is to find a custom object by its id. And it can return NULL if it finds nothing.I would like to branch a workflow depending on whether or not the data connector was successfull in finding the custom object

371

E

1 day ago

Josh TellerNew Participant

Reporting

How do you filter out ad-hoc follow-ups from Fin Response Time metrics?

Hi everyone,My team is trying to refine our reporting, and we’re running into an issue where our "First Response Time" metrics are being skewed.We are trying to measure the speed of our agents picking up a chat specifically after Fin hands it off.How

Jimmy KimNew Participant

Apps & Integrations

Intercom Integration with Slack

Hello, I see that there is a Slack Intercom integration available here: https://www.intercom.com/help/en/articles/11534476-connect-your-slack-channelThe issue that I see though that is different from the use case that I am targeting is that Intercom

1503

1 day ago

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Shanthosh KNew Participant

Support Operations

Issue: Ticket Status Notifications not inheriting the original Web Widget Subject Line

Hi everyone,I’m looking for some help regarding the email notifications sent when a Ticket status is updated.The IssueWhen a customer raises a ticket via the Web Widget, they often provide a specific subject or context. However, when we change the st

Khanh DoNew Participant

Messenger

Fetch Conversation ID for iOS SDK

How to get conversation id in iOS SDK?

Thomas, AndyNew Participant

Mobile SDKs

Loading Blur seen on XCode 26 & iOS 26

I’m seeing an issue with a “blur” overlay being left on top of the conversation window when Intercom loads after calling [Intercom presentMessageComposer:NULL] or [Intercom presentMessageComposer:@”text”]This only happens when building on XCode and o

Aidan LeeNew Participant

Mobile SDKs

Survey close button (X) unresponsive on iOS - touch events not registering

SDK Version: Intercom iOS SDK 19.4.1 Platform: iOS 26.1 Integration: Flutter (via intercom_flutter wrapper) Description: The close button (X) on surveys does not respond to touch events on iOS. Users cannot dismiss surveys by tapping the close bu

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2 days ago

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