🔑 How to Contact Support: To ensure your requests are handled as quickly as possible, please use the following channels:

🛠️ Navigating Your New Dashboard: Once you log in, you’ll notice several new ways to manage your tickets. Click on "Show Filters" to customize your view:

• AI Chatbot (Preferred)
• • Available directly on the portal, our new smarter AI assistant provides instant answers. If the chatbot cannot solve your issue, it will automatically convert your conversation into a support ticket, ensuring our team has the full context of your request.
• The Sisense Support Portal
  Submit and track requests via https://supportportal.sisense.com/
  • Why use the portal? Our new smart forms ensure we capture all required technical data immediately, allowing our team to start working on a resolution right away.
• Support Mailbox
  You can also report issues by emailing [email protected].
  • Note: While this automatically creates a ticket, our team may follow up with additional questions to gather environment details that are usually captured in the portal forms.

• View Types
  • Switch between Table format (default) or Card view depending on your preference.
• Ticket Counts
  • Easily toggle between My Tickets (created by you) and All Tickets (created by your organization, according to the privileges granted for your user before).

• Customization
  •  You can now Sort, Group, and Filter your tickets by Status, Priority, or Created Date.

Quick Tip on Attachments: When creating a new ticket, any files you upload will appear under File Attachments. In existing tickets, your uploaded files will be embedded inline within the ticket comments for better context.