Information notices
You may notice that the Control Panel temporarily displays old prices for some services, including the upcoming payments section. This is a visual error—all charges will be processed at the new rates.
To verify the exact amount, please contact our support team via the ticket system. We are actively working to resolve this issue as soon as possible.
- The closing documents for December 2025 will be available in the Control panel within the first five business days of January 2026.
- The reconciliation statement for the period 01.01.25–31.12.25 will be sent via EDI within the first 10 business days of January 2026.
- A scanned copy of the reconciliation statement will be sent to the primary email address and subscribers of the “Accounting documents” category within the first 10 business days of January 2026.
Scheduled maintenances
In order to improve the quality of our services, scheduled infrastructure upgrades will be carried out on 01/20/2026 from 00:00 to 08:00 Moscow time, and your server will need to be disconnected from the power supply for up to 4 (four) hours, after which the server will be restored.
If the work affects your equipment, you will receive a message through the Notification Center in the control panel.
You can request a list of equipment as part of the ticket.
We apologize for the...
On January 20, 2026, from 21:00 to 01:00 Moscow time, we will be performing scheduled maintenance on the network infrastructure.
During the work, a network connectivity interruption via the Global Router is expected for up to 5 minutes.
We apologize for any inconvenience this may cause.
If your resources fall under the specified works, then you will receive a notification within the control panel my.selectel.ru
Dear customer!
On 01/21/2026, from 07:00 to 08:15 Moscow time, maintenance work will be carried out on the network infrastructure of the GIS-1 cloud region.
During the work, it is expected that some of the virtual routers and the floating IP addresses they serve will be unavailable for up to 1 minute.
The list of routers affected by the work is sent in the notification.
The availability of public networks /29 will not be interrupted.
We apologize for any inconvenience.
We would like to inform you that on January 22, 2026, during the period from 21:00 to 01:00 (UTC+3), scheduled work will be carried out on the transformation of services in the ru-9 pool.
During the work, it is expected that the connectivity of l3vpn networks via the Global Router will be interrupted for up to 5 minutes.
If your resources fall under the specified works, then you will receive a notification within the control panel my.selectel.ru
We apologize for any inconvenience.
Past incidents
Hello!
In order to improve the quality of our services, scheduled work on upgrading the power supply chain will be carried out on the cloud platform from 10:00 to 14:00 on January 16, 2026.
Equipment shutdown is not planned.
We apologize for any inconvenience caused.
On Thursday, 01/15/2026, from 20:10 to 23:10 (GMT+3), maintenance work will be carried out on the network infrastructure of the Nairobi region (ke-1) virtual cloud.
Expected impact:
- Unavailability of some of the virtual routers and the public IP addresses they serve for up to 5 minutes
The availability of public networks /29../24 will not be interrupted.
If the work affects the leased equipment, you will receive notifications.
We apologize for any inconvenience.
