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The recordings and slides of the USU IT Service Management What's New Meeting for PI2025.3 are now available in the Learning Universe.

The recordings and slides of the USU Customer Service Knowledge Management What's New Meeting for PI2025.3 are now available in the Learning Universe.

Stay up-to-date on recent changes and new features!

Under the motto "Smart, collaborative, practical: Unleashing knowledge – shaping the future", the focus is on AI-supported digitization, efficient knowledge use and sustainable knowledge transfer:

Customer Release on KHUB

At booth #117 we’re unveiling our latest GenAI-powered Knowledge Management innovations—designed to simplify your processes and elevate your CX strategy:

In June 2025, Gartner published its latest Market Guide for Customer Service Knowledge Management Systems, identifying the trends, technologies and vendors shaping the future of service knowledge. We’re proud to share that USU Customer Service Knowledge Management has been…

We are excited to share the latest news from USU World - that is only few weeks behind us - with you. We've hit 276 external participants at USU World and 37 participants from 26 partner companies at the Partner Summit. Discover the topics that were considered highlights:

We achieved second place in three categories at Customer Contact Week:

Automation of the Year

Workforce Innovation of the Year

Self-Service Solution of the Year

We are proud of this recognition and thank everyone who contributed to it!