All Systems Operational

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
API v3 Operational
Webhooks v3 Operational
Authentication v3 Operational
Notetaker Operational
Scheduler v3 Operational
Dashboard v3 Operational
IMAP v3 Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 Operational
Outlook.com Operational
Google Operational
Yahoo! Operational
iCloud Operational
Other Email Server Hosting Providers Operational
Mailgun Operational
Oxylabs Operational
Cloudflare Operational
AssemblyAI Operational
Subprocessors Operational
* Subprocessor Change Notification Operational
AWS Operational
GCP Operational
AssemblyAI Operational
Atlassian Pty Ltd Operational
Apollo Operational
CloudFlare Operational
Coralogix Operational
DataGroomr Operational
Datasiv Operational
Discourse Operational
Fastly Operational
FiveTran Operational
Gong.io Operational
Google API Operational
Google Communications and Documentation Operational
Gravitational (Teleport) Operational
Honeycomb.io Operational
Hubspot Operational
Inflection.io Operational
Ketch Operational
Looker Operational
Madkudu Operational
Mailgun Operational
Microsoft Operational
New Relic Operational
PandaDoc Operational
PartnerPortal Operational
PlayerZero Operational
RB2B Operational
Recurly Inc. Operational
Rootly, Inc. Operational
Salesforce Operational
Salesloft Operational
Slack Operational
Strac Operational
Stripe Operational
Tropic Operational
Twilio Segment Operational
Vercel Operational
Vitally Operational
Whistic Operational
Woopra Operational
Zendesk Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 25, 2026

No incidents reported today.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Microsoft Graph API incident affecting Nylas API
Resolved - Microsoft has confirmed that they have resolved this issue. We are seeing normal API behavior for all Microsoft grants. https://x.com/MSFT365Status/status/2014586340969529365
Jan 23, 06:48 PST
Monitoring - We see that the Microsoft Graph API traffic has returned to normal. We are continuing to monitor the situation as we await the all clear from Microsoft.

All grants and API endpoints should now be working correctly.
Jan 22, 17:56 PST
Investigating - We are aware that Microsoft is currently experiencing service degradation affecting Microsoft 365 services. This is impacting Nylas customers with Microsoft grants..

What's happening:

Microsoft has identified issues with their infrastructure in North America that is affecting access to Microsoft 365 services including Exchange Online, Outlook, and Teams.

Impact to Nylas customers:
- API requests to Microsoft grants may experience timeouts or errors
- Syncing of emails, contacts, and calendar events from Microsoft grants may be delayed or temporarily unavailable
- This affects customers using Microsoft grants.

What we're doing:
The Nylas API is operating normally. This issue is with Microsoft's upstream services. We are actively monitoring Microsoft's status and will provide updates as their services recover.

What you can do:
- Implement retry logic with exponential backoff for API calls to Microsoft-connected accounts
- Monitor https://x.com/MSFT365Status for direct updates from Microsoft

We will update this status page as more information becomes available.

---
Next update: In 1 hour or when Microsoft provides resolution status
Jan 22, 16:25 PST
Jan 22, 2026
Update to Nylas' Subprocessors page
Completed - This message serves as notification that the following updates have been made to the Nylas Subprocessors page.

The following subprocessors are being added: Orca Security

The following subprocessors are being removed: DataGroomr, Inflection.io, Instrumental Group

You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/

If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at security@nylas.com.
Jan 22, 08:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:52 PST
Scheduled - This message serves as notification that we are making changes to Nylas' Subprocessors page today
Jan 22, 08:51 PST
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Small number of API Calls returning 400 JSON input errors for Miscrosoft...
Resolved - Microsoft has resolved the issue and the errors are no longer occurring.
Jan 13, 14:00 PST
Update - We have informed Microsoft Support of this issue and they have escalated it and are investigating. They have not reported their findings to us yet.

We also have found that this issue appears to only occur for API calls to retrieve all messages or threads when using the parameters "any_email", "from", "to", "cc", "bcc", or "subject"

This issue is not affecting EWS grants. Only some Microsoft grants. It also is only affecting 0.18% of all API calls for Microsoft grants.
Jan 5, 10:38 PST
Investigating - We are currently investigating a rise of 400 unexpected end of JSON input for Microsoft grants. We have traced to Microsoft Graph response and we are reaching out to MS.
Dec 30, 14:01 PST
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage