Document360

@document360

AI knowledge base software that helps enterprises build and scale documentation for customers & internal teams.

London, England

document360.com

Joined December 2017

951 Following

3,846 Followers

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Document360
@document360
20h
The Reality of Being a Technical Writer Some weeks are quiet. Others bring 50 urgent technical writing tasks at once. In this clip, Suzanna Rubenstein shares an honest perspective on unpredictable workloads, curiosity, and burnout. Sometimes, it's not the work you lose
00:00
Document360
@document360
Oct 16
One knowledge base. Multiple audiences. Different access needs. Employees, customers, partners, and resellers may each need access to different documentation. SAML and OpenID Connect support single sign-on, while JWT can authenticate readers through your application. Choose
Document360
@document360
Oct 14
Ever had to leave a product just to find an answer? 43% of failed self-service attempts involve customers not finding relevant information. (Gartner, 2024) Contextual help and AI-powered chat bring answers right where users need them. Your knowledge base is part of the product
Document360
@document360
Oct 13
AI isn't replacing technical writers. It's changing what they spend time on. Your knowledge base can already tell you a lot. -> What users are searching for? -> Which questions go unanswered? -> Where are content gaps appearing? AI can surface these patterns so technical
Document360
@document360
Oct 9
A screenshot shows users where to click. A demo shows them what happens next. Interactive product demos walk users through workflows step by step, making it easier to understand how things work. Good documentation doesn't just show users where to click. It helps them know what