Issue with the Companion app
Identified - We have identified the root cause of the issue affecting two-factor authentication (2FA) for some customers using Companion App.

Our engineering team is working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we continue our efforts.

We will post an update as soon as more information becomes available.
Nov 05, 2026 - 11:32 CET
Investigating - We are currently investigating an issue where some customers may be unable to complete two-factor authentication (2FA) in the Companion App.

Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

We apologize for any inconvenience this may cause and will provide another update as soon as more information becomes available.
Nov 05, 2026 - 08:59 CET

About This Site

Status page for one.com

Apps Operational
Webmail Operational
Filemanager Operational
Website Builder Operational
Onlineshop Operational
Webstats Operational
Controlpanel Operational
VPS Operational
one.com website Operational
Webhosting Operational
Domain administration Operational
Databases Operational
Mail services Operational
Microsoft Exchange Operational
Rushfiles Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance on MySQL Nov 6, 2026 06:00-08:00 CET

A maintenance window has been scheduled for MySQL servers, on November 6th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Posted on Oct 27, 2026 - 17:16 CET

Scheduled maintenance on MySQL Nov 10, 2026 06:00-08:00 CET

A maintenance window has been scheduled for MySQL servers, on November 10th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Posted on Oct 27, 2026 - 17:13 CET

Scheduled maintenance on MySQL Nov 11, 2026 06:00-08:00 CET

A maintenance window has been scheduled for MySQL servers, on November 11th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Posted on Oct 27, 2026 - 17:13 CET

Nov 5, 2026

Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 5, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 5th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:16 CET

Nov 4, 2026

Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 4, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 4th from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:16 CET

Nov 3, 2026

Issues with website access
Resolved - The previously reported issue has been resolved.
All systems are operating normally again.

We will continue to monitor the situation closely to ensure continued stability and will provide updates should anything change.
Nov 3, 14:39 CET
Monitoring - The underlying issue has been resolved, and we are now slowly lifting the mitigation measures that were put in place during the troubleshooting process.

We expect our services to be fully restored shortly.
Nov 3, 12:36 CET
Identified - Our Engineering team has identified the cause of the slow website loading issue.

A fix has been found and will be deployed shortly. We expect performance to return to normal once the deployment is complete.

Thank you for your patience.
Nov 3, 09:07 CET
Investigating - We are currently experiencing issues affecting website performance, resulting in slow loading times for some customers when accessing their websites.

As a result, the following services might not be available:

Website access

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue.
Nov 3, 03:27 CET
Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 3, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 3rd from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:15 CET

Nov 2, 2026

Scheduled maintenance on MySQL
Completed - The scheduled maintenance has been completed.
Nov 2, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 06:00 CET
Scheduled - A maintenance window has been scheduled for MySQL servers, on November 2nd from 06:00 to 08:00 CET.

Some users may experience short downtime periods during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Oct 27, 17:14 CET

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Scheduled maintenance on VPS
Completed - The scheduled maintenance has been completed.
Oct 30, 23:43 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 15:13 CET
Scheduled - A maintenance window has been scheduled for VPS servers, on 26th of october 2026 from 08:00 and until 30th of october 16:300 CEST.

VPS users should expect some very minor packet losses during this maintenance window.

If you experience any further trouble after the maintenance window has completed, please contact us on chat or email here: https://www.one.com/chat.
Sep 29, 15:26 CEST

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Issues with webshop
Resolved - All services are fully operational and running normally.

We have verified system functionality, and no further impact is expected at this time.

Thank you for your patience while we worked to resolve the issue. Please let us know if you experience any further problems.
Oct 26, 13:21 CET
Investigating - Some customers may currently experience issues when using our webshop service.

Our technical teams are working to restore normal service as quickly as possible.

We apologize for the disruption.

More updates will follow.
Oct 26, 11:24 CET

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

PHP vulnerability
Resolved - We have now updated all available PHP versions, and all temporary countermeasures implemented during the event have been rolled back.

We consider the incident resolved. However, we will continue to closely monitor the situation to ensure ongoing stability.
Oct 22, 07:20 CEST
Monitoring - Progress is being made, and CalDAV and phpMyAdmin are back online again

We are actively monitoring the situation and will share further updates through here.
Oct 21, 18:44 CEST
Update - All currently supported PHP version have now been patched.
Thats PHP 8.2, 8.3 8.4 & 8.5

Older version are still being worked on. We will keep you updated when this is done
Oct 21, 16:52 CEST
Update - The PHP security update is available and is currently being rolled out to our systems. Our technical teams are working on the rollout with full dedication. As soon as it is completed, we will inform you via this status page.
Oct 21, 16:41 CEST
Identified - As we implement countermeasures to prevent malicious activity, some services may be temporarily disrupted. This includes uploads to websites, direct database access and calendar synchronization with third-party email applications.

We are sorry for the inconvenience.
Oct 21, 15:42 CEST
Investigating - We are aware of two recently discovered security vulnerabilities in PHP, a technology used by many websites.

These vulnerabilities could potentially be exploited by attackers, which is why they are being treated as a high priority across the industry.
Our technical teams are already preparing to implement the necessary security updates as soon as they become available.

We are actively monitoring the situation and will share further updates through here.
Oct 21, 12:55 CEST
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