We built Front's shared inbox so nothing got stuck with one person holding all the context. Now that your workforce includes AI agents too, we’re brin...

13 days ago

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Feature

Front’s MCP server: Bring Front into your AI workflows

3 months ago

25030

Interview

New series alert: Untangled Ops 🐍

3 months ago

2240

BETA

Join the Amazon Connect beta for voice and SMS messages

Now open: request access to the Amazon Connect beta (voice and SMS in Front) If your team is handling phone calls and texts in a different tool from t...

3 months ago

2410

Video spotlight

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Hot topics

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my con...

1 month ago

2447

Curious about Front’s new AI Agents: What are your go-to day-to-day workflows and use cases?

Hey Front Community! 👋I’ve been following the updates around Front’s new AI Agent features, and I’m really intrigued by how much potential they have t...

11 days ago

1073

Most helpful tips for a new Front Admin

I recently joined a team that uses Front as their primary tool for communicating with it’s users. I wanted to learn what others have found helpful as...

1 month ago

1503

Parent-Child Accounts

Hi everyone, I’m interested to see how accounts could be leveraged in a rather specific way. I’m thinking about a use case where a Parent Company (Acm...

2 months ago

981

Help others
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Recently active

karlvConversationalist

asked in Product Q&A

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but without the count, you’d need to click on the tab to see if there are any.

182

3 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

812

6 days ago

diogo_sousaRookie

asked in Workflows discussion

How do you structure internal IT requests in Front?

Hi everyone,For those using Front for internal IT support (not customer-facing): how do you set it up?- Dedicated shared inbox or a channel inside an existing one?- Tags per category (access, hardware, software) or custom fields?- Rules for auto-assi

240

10 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Improving the performance of your AI Agents

Hey! I’m Helena, part of the product team building out Compass - your tools in Front to measure and tune the quality of your AI Agents running in Front. We’ve released Opportunities - these will appear in your Agent Performance as fix suggestions (up

400

12 days ago

NinjaGumbyConversationalist

asked in [Beta] Inbox UX updates

New UI - Missing links in the header

In the new UI, you can see that EVENTID Object is not displayed anymore. This was really useful for us, and would be even better if clicking on it opened the link.In the new UI, to see that there is an object, you need to click on the Subject. Any w

1094

17 days ago

harryHelper

asked in Workflows discussion

Relationships?

Hi, When did contacts become relationships? I’ve been away from the community for a while and am not up to speed on changes. Today I discovered my contacts on the right are now relationships. Sidebar still has contacts, but that is not visible or usa

2447

20 days ago

pitRookie

asked in MCP server

add_comment should accept image attachments (Core API already supports this)

We use Front MCP (mcp.frontapp.com) from an inbox agent (Pit Bot / grok@xxx.com) Workflow: a teammate @mentions the agent in a Front comment and asks for a fairing-kit mockup. The agent generates a PNG and needs to post it as an internal comment on t

1152

24 days ago

helena_wangFronteer

asked in [Beta] Bring Your Own Agent

Updates to the Quality Signal Filter in AI Agent Replies Hub

A couple updates to the Quality Signals filter in your agent Replies Hub to help you triage AI Agent replies and review improvement areas for your AI Agents: Filter replies by Quality rating: We rate AI Agent drafts and replies based on the quality s

390

25 days ago

alyshaConversationalist

asked in Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

154718

25 days ago

TechNinjasConversationalist

asked in Workflows discussion

Organizing client inboxes for an agency

I run an agency and we support many clients. I want to be able to go to one spot and see all the emails from that company. I had originally thought about doing this as tags. Then we made mailboxes for all the clients. This seems to be challenging t

7109

27 days ago

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AI + Workflows

Get inspired by real-world Front AI workflows and use cases, or share your own!

Workflows discussion

213 topics

Connect external data and tools

37 topics

Autopilot replies and decisions

3 topics

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1 topic

Analyze with AI

2 topics

MCP server

12 topics

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Ask questions about Front features, getting started on Front, or how to use the community.

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6 topics

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Community topics about Front Partnerships

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john.cullen-genhRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10175New

added idea PRD-I-10175 Instantly close a chat on "Resolve" — Idea submitted in AHA and pushed to Insided via API

1

00

1 hour ago

PedroManriqueFrontFronteer

published in [Beta] Security & Governance

What does your security team need from Front's logs?Give feedback

For most security teams, Front is close to a blind spot. An admin can see audit logs in Front's settings and export them as CSV, but there is no way to get login activity, admin changes or data access into the tools your security team actually works

50

3 days ago

PedroManriqueFrontFronteer

published in [Beta] Security & Governance

Welcome to Front’s Security & Governance beta groupInstructions

OverviewAdmins run the invisible machinery: roles, provisioning, audit trails, and the security reviews that decide whether Front gets approved. This group brings that work to you before it ships.Here, you’ll see designs and early builds first: real-

50

3 days ago

karlvConversationalist

asked in Product Q&A

Add count for tickets in Later tab (Waiting status)

Can we get a count on emails/tickets that are on “Waiting” status beside the Later tab? The Later tab is helpful in quickly filter tickets on hold but without the count, you’d need to click on the tab to see if there are any.

182

3 days ago

kapFronteer

published in API news & updates

[Deprecation] Smoother API rate limiting and the end of the burst headersCORE API UPDATE

Starting October 19, 2026, we’re rolling out a new rate limiter for the Core API, with all companies updated by October 31. Your rate limit stays the same, but we’re changing how your requests refill. What’s changingToday, your rate limit resets all

260

4 days ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

Change to how API tokens are displayed after creationCORE API UPDATE

Heads up for anyone who works with Front API tokens. When you create a token in Settings > Company > Developers > API tokens, the full value is now shown only once right after creation. After creation, the token can’t be revealed or copied a

140

5 days ago

steph_burkeFronteer

AHA idea https://front-sfdc.ideas.aha.io/ideas/PRD-I-10165New

added idea PRD-I-10165 Workspace or inbox-level admin routines — Idea submitted in AHA and pushed to Insided via API

1

40

5 days ago

felipe_apablazaFronteer

posted in Desktop release notes

Front Desktop 3.80.0

In this release, we have removed internal VBScript files in response to Microsoft’s deprecation of VBScript in recent Windows versions.

190

6 days ago

diogo_sousaRookie

asked in Connect external data and tools

Keeping Front Knowledge Base articles in sync with docs maintained in Notion

Hi all,We write and review our internal IT documentation in Notion (draft → review → publish). We'd like Front's Knowledge Base to be where people actually read it, but copy-pasting every article after each revision doesn't scale.Has anyone automated

812

6 days ago

CarmenFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-10163New

added idea PRD-I-10163 Enable the "Due date" sort option for Snoozed conversations in the iOS mobile app. — Idea submitted in AHA and pushed to Insided via API

1

140

9 days ago

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