Answer customer questions, handle bookings and bring in your team when a person is needed.
Customers can book appointments and ask about orders in your widget. AI answers from your approved knowledge and runs the actions you've set up. Your team can join the same conversation.
Read customer records, check orders and book appointments while replying to a customer.
Explore integrationsBring email, website chat, WhatsApp, Telegram and social messages to the team that handles them. Check each channel's setup and provider requirements in the catalogue.
Publish help articles and use approved content for AI answers. Connect Notion, Confluence or optional Krynia when your knowledge already lives there.
Open the HubSpot customer record beside the conversation so the teammate can answer with the right details.
See Stripe payment details and Shopify order context while replying.
Let customers choose a service and time through a calendar Procedure. They confirm the appointment in the widget and see the result in the conversation.
Send support events to your systems with signed webhooks. Connect your tools through the API or MCP and choose what they can access.
Customers can contact you by email or chat. DobroDesk answers from approved knowledge and can run configured support actions. Your team can take over the same conversation when a person is needed.
Email support
Connect Outlook or forward messages from your current mailbox. Emails appear as conversations and your team replies from the support address.
How to connect emailWebsite widget
Add chat to your site. Messages and attachments arrive in the inbox you choose. Your team can assign the request and continue the conversation.
How to install the chatKeep the conversation, customer details, owner and internal notes together. Your team can see what happened before replying.
See the shared inboxChoose a mode to see the steps before a reply is sent.
AI replies require approval by default. You can restrict AI separately for each widget.
Configure reply modes and safeguardsAssign requests, keep customer details beside the conversation and connect the tools your team uses.
Everyday support
Choose a scenario and follow how your team takes it from the first message to the next step.
Assign each support@ message, keep internal notes on it and see what still needs an answer.
Read use caseKeep receipts, VAT questions, payment confirmations and address corrections with a visible owner.
Read use caseRoute requests to the right person without losing the customer history in forwarded copies.
Read use caseSee the previous request and answer from the same conversation instead of starting from zero.
Read use caseShow availability through a configured Procedure and keep confirmation in the customer conversation.
Read use caseAnswer delivery and payment questions with connected context and an explicit owner for changes.
Read use caseConnect Help Center answers, account context and careful handoffs for access or renewal questions.
Read use caseYes. Connect the address customers already know and choose the Inbox that receives its messages. Start with one address before adding more.
See the email setup guideNo. DobroDesk can use its own approved articles and documents. Connecting an external knowledge source is optional.
See how knowledge worksUse the comparison pages to check workflow and pricing, then try the public demo. Review your data and setup needs before switching.
Compare support toolsPricing
The EUR 19 monthly base includes 300 accepted conversations, AI, unlimited teammates, email, website chat and customer context.
Pricing CompareMonthly minimum
€19per workspace / month
Includes 300 accepted support conversations.
Additional conversations
€24
Each started package covers up to 1000 additional accepted conversations. Every started package costs the same flat rate at every monthly volume.
Start with one inbox
Choose a support address or place the widget on your site. Then assign requests and reply from the conversation.
No credit card required.
