Introduction

Pylon is the first agentic support platform built for B2B.

Track customer issues across any channel and orchestrate agents and Automations to investigate, take action, and resolve customer issues.

What is Agentic Support?

Agentic Support is a new way of working where people and AI work together across the entire support operation.

Instead of doing every task yourself, agents can work directly with customers, while Automations run repeatable workflows when specific events happen or on a recurring schedule. Skills define how agents handle specific scenarios and take action.

Your team stays in control, providing the judgment and direction while AI handles more of the repetitive work.

Assist AgentAutomationsSkillsConnectorsSupport AgentOmnichannel SupportCustomer PortalChat WidgetTriggersAccount IntelligenceProduct Intelligence Reporting & AnalyticsBroadcastsAPI