Introduction
The agentic product teammate for AI-native software teams
What is Modem?
Modem connects to the places where your users already talk (Slack, Discord, GitHub, Linear, email) and uses AI to make sense of all that conversation. It discovers topics, categorizes feedback, links people across platforms, and gives you a single place to understand what your users actually care about.
It also acts on what it finds. For example, Modem can:
- Create context-rich tickets in Linear from chat conversations
- Delegate coding tasks to Claude Code, Cursor, or Devin with full user feedback context
- Draft release notes tailored to specific stakeholders
- Notify customers when their requested features ship
- Run recurring digests or react automatically to new PRs and high-priority topics
These can run on a schedule, after specific events, or with direct instruction through the Modem Agent.
Quickstart
Connect your first integration and see Modem in action.
Core Concepts
Understand how Modem organizes and analyzes your data.
Features
Integrations
Connect chat platforms, support desks, call recorders, email, and code hosts. Give the agent tools like issue trackers and coding agents.
Topics
Automatic topic discovery, feedback classification, and summarization.
Companies & People
Unified profiles for users and companies across all your data sources.
The Modem Agent
Ask questions, find patterns, and take action with natural language.
Who Uses Modem?
- Product Managers get a centralized view of all user feedback without manual triaging
- Founders understand customer pain points and priorities in real-time
- Engineering Teams access context-rich bug reports with full discussion history
- Customer Success tracks sentiment and engagement patterns across customers
How It Works
Connect your data sources
Install the Slack app or Discord bot and choose the channels Modem should monitor, or connect another source such as a support desk or email. Modem starts ingesting once the source is set up.
AI analyzes your conversations
Modem automatically discovers topics, segments conversations, and categorizes feedback by type (bug reports, feature requests, complaints, praise, and general discussion).
Explore and act
Use the dashboard to browse topics, search across sources, and use the Modem Agent to ask questions and take action.
Ready to Get Started?
Quickstart
Connect your first integration in about five minutes.
