If your contact center handles claims, you already know this question doesn't have a simple answer. A customer's car is in the shop, and now they need to know what their options are, a rental, a taxi, a rideshare, and what's actually covered.
That's the exact complexity one of
Excited to share that ASAPP is sponsoring the Operating Partners Forum in New York. We’re looking forward to swapping notes with the room on what’s actually moving the needle in private equity value creation right now.
If you’re attending, let’s connect!
Chris Arnold went to CXFS Toronto expecting thoughtful conversations about innovation, regulation, and the future of customer service.
What he found was an industry already moving past experiments and putting agentic AI to work on real customer journeys.
The big shifts: AI
We are excited to announce Jeremy Stinson as Chief Marketing Officer. 🎉
Jeremy joins us with 20 years of experience in enterprise software, specializing in category creation, product marketing, and go-to-market strategy that turns complex innovation into compelling market
For this telecom provider, Customer Experience Platform's (CXP) GenerativeAgent® isn't just new tech. It's a 10x jump in deployment velocity.
It started small: a single deployment behind an existing virtual agent, handling a handful of use cases across two of their consumer
