Dear Who Approved This?,
“Who’s accountable?” is the wrong question. Ask why the system let it happen.
That’s true when a person makes an outage worse, and it’s true when a script does. If automation turned a bad night into a worse one, the retro isn’t looking for someone to
When you build an agentic platform, a lot of the engineering work lives in the moments between actions:
– Someone answers a question while the agent is preparing a reply.
– An approval arrives after the underlying message has changed.
– Two triggers fire close together.
Each
Dear Formerly the Fastest,
As incident commander, knowing where to look and who to call has served you well. But the most valuable part of that experience is knowing what to do with what you find.
As AI takes on more of the correlation, first-pass triage, and timeline drafting,
Writing down “A config change triggered the incident” is the easy part. But what else had to be true?
Which safeguards failed to catch it? What information was missing? What made the responder’s next decision seem reasonable?
Asking for a single root cause too early can narrow
