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Thanks for joining the Blackbaud Community, we’re so glad to have you here! This is your space to connect with and learn from other users around the world, share your own expertise, get product news and tips, and so much more. I’ve put together some tips to help you get started navigating and using the Community platform…
The core of the Blackbaud Community are the discussions, where you can ask questions and share your expertise. Here are instructions for using the various posting features available and tips for how to create an engaging post. Posting 101 To ask a question or start a discussion, go to the category your question relates to…
There are a variety of ways that your community experience can be personalized based on the content you follow and the notifications you’ve set. For example, you’ll see followed content on your community home page. Following Discussion and Blog Categories Following discussions and blogs helps personalize your community…
We recently became aware of what appears to be an issue related to the new Online Form Platform Fee introduced July 1, 2026. When a donor selects a recurring gift and chooses to cover fees, the first recurring donation includes the new one-time Online Form Platform Fee, which is expected. However, it appears the donor's…
I would like to hear from my peers the pros and cons of self-service donor portal. Recently, I've been discerning whether to enable it or not.
Does anyone know which fonts are being used in NXT tiles? Thank you!
Hey! Wondering if this section is supposed to list the Categories we are following? Because this is certainly not the list I would choose. Or maybe I am missing an easy way to navigate to the Categories I prefer? Any tips would be awesome!
We currently use the Auto Generate Transaction tool to process monthly CC/DD payments in DBV. We have certain days of the month that we process batches of CC/DD and being able to use the Auto Generate tool allows us the opportunity to catch errors prior to the donor actually being charged. Also, once the batch is…
Has anyone used a freelancer or consultant for Raiser's Edge gift processing assistance and training? My advancement team (higher ed) is operating without a trained gift processor (or an FTE in Advancement Services), so we need help catching up as well as training and process review. I would be grateful for any suggestions.
Major gift fundraising is part art, part science—and the science part can eat up your whole afternoon. Once you’ve identified a good prospect, you need a data-informed ask amount, a realistic deadline, and action steps to cultivate the gift. Even for a strong prospect, that work has often meant hours of research and some…
Now that donors can (finally - yay!) receive a link to their PDF receipt in the Thank You email (both created and edited from the Receipts area under Gifts), how does the "Thank you email" in the Confirmation tab of the individual donation form designer fit in (see screenshot below)? It seems redundant now but it's not…
Hi all, Has anyone had a guest find and purchase tickets for an event before the event page was officially published on your website? We recently had a guest purchase tickets for an event that was not yet linked on our website, and they said they found it using AI (ChatGPT). The event had been approved for online sale in…
Hi all, we have a partner who I am tryng to allow access to the API for financial reconciliation. I have been through the steps, as best as this lay person can, and they are advising that they are able to successfully connect, they get a successful 200 status, but they are unable to return a list of queries. Does anyone…
Top points earners each month
