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phauseratalbany.eduNew Participant

Missing folders in The Box Account

Hello, I am missing a folder in The Box Account, I noticed this just about 4 weeks ago. Can someone please assist me with restoring the missing folder?

20

Jey Bueno BoxCommunity Manager

Box Community Digest | September 4, 2026

Box Community Digest | September 4, 2026

Explore this edition to discover upcoming events like the virtual Box Growth Summit and the exclusive BoxWorks 2026 VIP Happy Hour. You'll also find essential product updates—including the general availability of Box Agent in Apps—and well-deserved r

80

Matt HoeyNew Participant

Agentic Workflows

AI Watermarking with Anthropic LLMs

With Anthropic having deployed watermark technology applied to responses from their LLMs, does this invisible green/red watermarking also apply to custom agent outputs in Box when we assign an Anthropic LLM to the agent?Example 1 - we assign Opus 5

132

Scott Picanco BoxBox Employee

Introducing Automated Subfolder Extraction in Box Extract

Customers can now apply a Custom Extract Agent to a parent folder and automatically extract content across its nested subfolders, including existing files and new content as it’s added.We released a set of improvements to how Box Extract manages fold

90

Scott Picanco BoxBox Employee

Introducing the Streamlined Agent Builder Experience in Box Extract

The new Custom Extract Agent builder in Box Extract enables users to upload sample documents and build, configure, and test Custom Extract Agents for higher-quality extraction and accelerate time to value.We updated the Custom Extract Agent builder e

100

Get_RudeNew Participant

Copy Shared Link Pop Up Window / Disable?

Is there a way to disable this new feature? I copy and share links all the time, its a big part of my company workflow, this feature is adding unnessesary steps and time for myself and team. Any help would be huge!!!

602

Tomás CostaNew Participant

Can't contact support

I've been stuck in the old file system on windows since June and cannot contact support, I generate the logs but there is no option for me to contact with support. Any guidance would be ideal

161

wdrummondNew Participant

Directed to wrong external account

I received an invite to an external account, but when I logon I am directed to another external account that I had been already been invited to and still need to access. How may I access the new external account?

61

itservicesNew Participant

Cannot Update Owners Email

We are trying to update our account owners primary email address but are getting an error message.

81

MaKaye55New Participant

Content Insights: What "Downloaded" Really Means

Hello!When Content Insights identifies an authenticated collaborator’s action as “Downloaded,” which methods generate that event? Specifically, does the event occur when the collaborator : (1) previews the file, (2) opens it in Microsoft Word for t

121

phauseratalbany.eduNew Participant

Missing folders in The Box Account

Hello, I am missing a folder in The Box Account, I noticed this just about 4 weeks ago. Can someone please assist me with restoring the missing folder?

20

Matt HoeyNew Participant

Agentic Workflows

AI Watermarking with Anthropic LLMs

With Anthropic having deployed watermark technology applied to responses from their LLMs, does this invisible green/red watermarking also apply to custom agent outputs in Box when we assign an Anthropic LLM to the agent?Example 1 - we assign Opus 5

132

Get_RudeNew Participant

Copy Shared Link Pop Up Window / Disable?

Is there a way to disable this new feature? I copy and share links all the time, its a big part of my company workflow, this feature is adding unnessesary steps and time for myself and team. Any help would be huge!!!

602

Tomás CostaNew Participant

Can't contact support

I've been stuck in the old file system on windows since June and cannot contact support, I generate the logs but there is no option for me to contact with support. Any guidance would be ideal

161

wdrummondNew Participant

Directed to wrong external account

I received an invite to an external account, but when I logon I am directed to another external account that I had been already been invited to and still need to access. How may I access the new external account?

61

itservicesNew Participant

Cannot Update Owners Email

We are trying to update our account owners primary email address but are getting an error message.

81

dheathNew Participant

Adding freemium user

Hello,I’m trying to add a freemium account that was signed up using our company email address into our company's business plus subscription. I have sent an invite which they have received and accepted, but they are not shown in the user portal under

131

OfficeNew Participant

Search Function not Working

Search is not returning files that I know are in Box, I have tried every filter, deleted cookies/cache, restarted computer, and still search isn’t working for basically any files.

642

Baker3BNew Participant

.net sdk development

Does anyone know where to get actual guidance/help in accessing Box with the .net sdk. It looks like all of the developers seeking for assistance on this site never gets resolved. Thanks in advance.

161

horizon180New Participant

Signed contract on Box Sign without an account. Cannot locate copy of contract.

Some months ago, we signed a contract on BoxSign. Looking for the record but I didn’t receive any email confirmations. The company we signed it with say the person in charge has left and they do not have the login credentials to get the copy. I have

120

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