What does the AI use to answer customers?

You choose the website pages, help articles and documents it can use. Conecto answers from those sources and shows the source in the test console, so your team can check an answer before it reaches a customer.

What happens when a question needs a person?

The conversation moves to your shared inbox with the customer profile and full thread attached. Your teammate can continue without asking the customer to repeat anything.

Can I test answers before the agent goes live?

Yes. The dashboard includes a test console where you can ask real questions, read the answer, see which source it used and refine your content before publishing.

Is Conecto a shared inbox as well as an AI support agent?

Yes. Website conversations, AI replies, human replies, private notes and customer context stay in one shared inbox. Your team can assign conversations and continue from the full thread.

Can I use Conecto without AI?

Yes. Free includes live chat, a shared inbox, customer profiles, conversation ratings and analytics. Upgrade to Lite when you want the AI agent, bots, ticketing, routing and the rest of the paid toolkit.

Does Conecto charge per seat or per resolved conversation?

Plans use one monthly workspace price with a set number of included seats. There is no per-resolution fee. Lite is $25 or €25 per workspace each month and includes $5 USD in AI credits each month; additional AI usage is pay as you go.

AI customer support that knows your business.

Website chat answers from your content. Your team takes over with the full conversation.

Start free

Free plan, no card · 14-day Lite trial, card at checkout

AI agentsExample workspace · one agent per chat widget4.72 of 5 credits left

SSupporthttps://conecto.chatAnswering chats

WebsiteImport your public pages so the agent can answer from them.

https://conecto.chat

34 pages imported · last scanned today

DocumentsFacts and policies your agent can use.

Returns policyScanShipping & deliveryScanAccount guideManual

Answer, talk, take payment and see what works.

Conecto is a customer messaging platform that combines an AI chatbot, live chat, a shared inbox, CRM, knowledge and support analytics in one workspace. The AI handles repeat questions from approved sources; your team sees every reply, source and handoff.

Shared inbox7

AllOpenPendingClosed

SDSarah DoyleCan someone help with my account?Needs younow

MVMarcus VelaPerfect, that worked. Thank you!Resolved by AI5m

IOImani OseiWhen will my order arrive?2h

SDSarah DoyleOpen · Website chatResolve

AI handed this conversation to your team

I need to move this account to a different owner. Can you do that?

I can help with that. I have the account guide and your conversation here, so you will not need to repeat anything.

From your website to a working support agent.

No blank chatbot to script. Start from the answers your business already maintains.

Questions about the AI support agent

What it knows, what your team controls and what happens when it cannot answer.

An AI support agent answers routine customer questions from business content you approve. In Conecto, it works inside the same website chat and shared inbox as your team, so a person can take over the conversation when needed.

Give customers an answer now. Keep your team close.

Start free with no card. Lite adds the AI agent for $25/€25 per workspace each month, with no per-resolution fee.