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Introduction

Chat360 – Introduction

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Chat360 is an AI-powered customer engagement platform designed to help businesses automate conversations, manage customer interactions, and run multi-channel campaigns from a single unified dashboard.

It enables you to build intelligent chatbots and voice bots, engage users across channels like WhatsApp, Instagram, RCS, and Web, and drive conversions through personalized communication.

With Chat360, you can streamline customer journeys — from first interaction to conversion and support — while leveraging automation, AI, and real-time analytics.

What You Can Do with Chat360​

Chat360 provides a comprehensive suite of tools to manage your entire customer communication lifecycle.

1. Multi-Channel Communication​

Connect and engage with users across multiple platforms:

  • WhatsApp Business API
  • Instagram & Facebook Messenger
  • RCS (Rich Communication Services)
  • Web Chat
  • LINE Messenger
  • SMS & Email

2. Chatbots & Voice Bots​

Design and deploy intelligent bots to automate conversations:

  • Build no-code / low-code chatbots
  • Create AI-powered voice bots
  • Use Agentic AI for advanced automation
  • Design conversational flows with components and prompts

3. Campaign Management​

Run targeted marketing campaigns across channels:

  • WhatsApp, SMS, Email, and RCS campaigns
  • Voice bot campaigns
  • Web push notifications
  • CTA tracking and performance insights

4. Live Chat & Customer Support​

Manage real-time conversations with customers:

  • Assign chats to agents
  • Use private notes and tags
  • Send templates and manage conversations efficiently
  • Track and manage customer queries

5. Customer Data & Segmentation​

Organize and utilize customer data effectively:

  • Centralized customer database
  • Customer Hub for unified profiles
  • Audience segmentation for targeted campaigns

6. AI & Automation​

Leverage advanced AI capabilities:

  • Agentic AI for autonomous workflows
  • Knowledge base integration
  • Prompt-based bot training
  • Smart automation for support and engagement

7. Analytics & Tracking​

Measure and optimize performance:

  • Campaign analytics
  • Voice and chat analytics
  • Journey tracking
  • Conversion insights

8. Integrations & Compliance​

Ensure seamless operations and compliance:

  • E-commerce and third-party integrations
  • Compliance tools for messaging regulations
  • Secure and scalable infrastructure