2026-09-03 16:16 EDT — We are aware of an issue impacting our velma-2-stt-batch and velma-2-stt-streaming endpoints. We’re working on resolving this as soon as possible.
How to get the fastest response
Where applicable, please include:
- The endpoint you were calling (e.g. Multilingual Transcription batch, Deepfake Detection streaming)
- The HTTP status code or WebSocket close code you received
- The error message or response body
- The audio format and approximate file duration
- Any request IDs included in the response
The more detail you provide, the faster we can diagnose the issue!
Increasing concurrency
Concurrency caps are set per model and default to 3 simultaneous requests. Fill out the form above with the model and the traffic you expect, and we will raise it. See Limits.
Privacy and legal
Before contacting us please be sure to review our privacy policy and our FAQ.
For data processing agreements, GDPR questions, or audio deletion requests: legal@modulate.ai
For privacy rights requests (access, correction, deletion): privacy@modulate.ai
Other resources
