01
Record the baseline
We agree the current volume, handling time, error rate, and human effort before anything changes.
[ BEAT YOUR BOTTLENECK ]
Automate Smarter.
Grow Faster
Ergofect connects the CRM, helpdesk, documents, and spreadsheets you already run. Data moves only when the agreed pilot needs it; replacing your core systems is never the default.
Routine steps run automatically. Exceptions stay visible to the person who owns the workflow.
Live Automation
AUTOMATE THE REPEATABLE STEPS. KEEP PEOPLE IN CONTROL OF THE EXCEPTIONS. BUILD FROM A MEASURED BASELINE.
AUTOMATE THE REPEATABLE STEPS. KEEP PEOPLE IN CONTROL OF THE EXCEPTIONS. BUILD FROM A MEASURED BASELINE.
Your team is drowning in work that shouldn't exist.
Problem 01
Support Ticket Backlog Growing Daily.
Problem 02
Scaling Requires Expensive Headcount.
$624,000
Lost to manual work between systems, per year
Based on 40 people losing 5 hours a week at a $60 loaded hourly cost. See the full math.
[ OUR EXPERTISE ]
Custom AI Solutions
Build the AI layer a defined workflow actually needs.
AI Integration•Review Interfaces•Operational Dashboards
Workflow Automation
Connect your tools and eliminate manual handoffs.
CRM Automation•Lead Qualification•Approval Workflows
Customer Support Automation
Resolve routine requests and route the exceptions.
Chatbots w/ Escalation•Auto-Email Replies•Ticket Routing
Data Processing & Analytics
Turn recurring data work into a controlled pipeline.
Report Generation•Data Validation•Exception Handling
Document Intelligence
Extract, classify, and process documents at scale.
OCR Processing•Contract Analysis•Invoice Matching
Sales & Marketing Automation
Automate repeatable pipeline work without losing review points.
Lead Enrichment•CRM Routing•Campaign Operations
One Workflow.
A Measurable Finish Line.
The target is an initial production workflow in about six weeks—not a company-wide transformation.
Week 1
Map & Measure
We choose one workflow, record its baseline, and agree where human review stays.
Week 2
Pilot Design
We define the integrations, exceptions, controls, owner, and acceptance criteria.
Weeks 3–5
Build & Shadow-Test
We connect the existing tools and compare automated output with the current process.
Around Week 6
Initial Go-Live
The scoped workflow goes live with monitoring, documentation, and a named owner.
[ EVIDENCE, NOT HYPE ]
Proof starts before the build.
02
Define the finish line
Every pilot has acceptance criteria, an owner, a human fallback, and a production measurement window.
03
Publish only verified results
A result becomes a case study only after the measurement method and client permission are clear.
Frequently
Asked Questions
Didn't find the answer you were looking for? Contact our team.
Do you require long-term contracts?
The initial pilot is defined in a fixed proposal with clear scope, acceptance criteria, and commercial terms. Any ongoing support or expansion is priced and agreed separately.
Can we make changes to the automated workflows ourselves?
We identify which rules, templates, and controls your team should manage during pilot design. Changes that affect integrations, security, or the agreed workflow are handled through a scoped change request.
How involved do we need to be during implementation?
We need a workflow owner, access to representative examples, and regular review points. Your team helps define the rules and exceptions; we handle the mapping, build, testing, and release work.
Do you work with companies outside the US?
Yes. Ergofect is based in Europe and works with UK, European, and international teams when the data, regulatory, and time-zone requirements fit the engagement.
What happens if the automation breaks?
The pilot defines monitoring, alerts, a safe fallback, and a named workflow owner before release. Response commitments for ongoing support are documented separately, so your team knows exactly what happens when an exception occurs.
Ready to Scope Your First Workflow?
I personally review every audit request to check the workflow, evidence, and delivery constraints before proposing a pilot.
Akis Apostoliadis
Founder
