---
title: "Support"
description: Overview of available support options for Langfuse.
---

# Support

> Langfuse is Open Source. If you have a question, it's likely someone else has it, too. We'd love to answer in the open and use **[GitHub Discussions](/gh-support)** whenever possible.

| Support type                   |      Self-Hosted (OSS)       |        Langfuse Cloud        |      Enterprise       |
| ------------------------------ | :--------------------------: | :--------------------------: | :-------------------: |
| **Ask AI**                     |              ✅              |              ✅              |          ✅           |
| **GitHub Discussions**         |              ✅              |              ✅              |          ✅           |
| **Community Hours**            |              ✅              |              ✅              |          ✅           |
| **In-app Support**             |                              |              ✅              |          ✅           |
| **Dedicated Slack / MS Teams** |                              |          Teams Plan          |          ✅           |
| **Support SLO**                |                              |                              | [✅](/enterprise#faq) |
| **Onboarding support**         |                              |                              |          ✅           |
| **Architectural guidance**     |                              |                              |          ✅           |
| **Security assessment**        | Standard assessment provided | Standard assessment provided |          ✅           |

---

## Ask AI [#ask-ai]

Langfuse Ask AI can answer many questions about Langfuse, how to integrate, and security/compliance of Langfuse Cloud.

- [Ask AI](/ask-ai)

## GitHub Discussions [#community]

Langfuse is Open Source. If you have a question, it's likely someone else has it, too. We'd love to answer in the open on GitHub whenever possible.

- [Ask a question](/gh-support)
- [Report a bug](/issues)
- [Suggest a feature](/ideas)

## Community Hours [#community-hours]

Join our open Google Meet calls to discuss what you're building, ask questions, and connect with the Langfuse team and community.

Subscribe to our [Events calendar](/events) to see when the next Community Hours call will take place.

- [Events calendar](/events)

## In‑app Support [#in-app]

> Available to **Cloud Core, Pro, Teams, and Enterprise** customers.

Open the (1) _support_ widget in the Langfuse UI and (2) select _Email a support engineer_. We’ll route your request to the right team and reply via email.

  ![In-app Support](/images/support/in-app-support.png)

## Dedicated Slack / MS Teams [#slack]

> Available to **Cloud Teams and Enterprise** customers.

For qualifying customers, we provide support via Slack Connect or MS Teams. This brings all parties together on both sides and makes collaboration much faster for everyone involved.

You will directly chat with the engineers building Langfuse to find the best solutions to your questions.

Please reach out via the in-app support to request a private Slack or MS Teams channel for your team.

## Onboarding & Architectural Guidance [#onboarding]

> Available on **Enterprise** plans. Ask your account team.

We can help teams get value from Langfuse quickly:

- Onboarding workshops and Q\&A for new teams
- Best‑practice setup for tracing, evaluations, and prompt management
- Architectural reviews when integrating Langfuse into your existing platform

## Security Assessment [#security]

We maintain a comprehensive set of internal [security policies and documentation](/security) that address key requirements for GDPR, SOC 2, and HIPAA-ready deployments.

For Enterprise customers, we are glad to support your security assessment process. This may involve empowering your internal team (who retain responsibility for information security when self-hosting), or responding to your questions and updating our policies as needed.

Please check out the [security and compliance overview](/security) for more details.

<!-- agent-instructions -->

---

## Agent Instructions

This page is part of the [Langfuse](https://langfuse.com) documentation, published as plain Markdown for AI agents. Every page is available as Markdown by appending `.md` to its URL, or by sending an `Accept: text/markdown` header. This page: `https://langfuse.com/support.md`.

### Querying these docs

If the answer is not on this page, query the documentation instead of guessing:

- **Semantic search** across all Langfuse docs, returning an answer with the relevant pages and excerpts. Ask a specific, self-contained question:

  ```bash
  curl -sG "https://langfuse.com/api/search-docs" --data-urlencode "query=How do I trace a LangGraph agent?"
  ```

- **Index of every page**: <https://langfuse.com/llms.txt>, with per-section indexes [llms-docs.txt](https://langfuse.com/llms-docs.txt), [llms-integrations.txt](https://langfuse.com/llms-integrations.txt), and [llms-self-hosting.txt](https://langfuse.com/llms-self-hosting.txt).

### Before writing Langfuse code

- **Install the [Langfuse Agent Skill](https://langfuse.com/docs/api-and-data-platform/features/agent-skill).** It encodes Langfuse's own best practices for instrumentation, prompt management, and evaluation, and materially improves results.
- **Read [What does a good trace look like?](https://langfuse.com/docs/observability/best-practices.md)** before instrumenting an application.
- **Verify endpoints, parameters, and response fields** against the [API reference](https://api.reference.langfuse.com) instead of inferring them from code examples.
- **Use the [Langfuse CLI](https://langfuse.com/docs/api-and-data-platform/features/cli)** (`npx langfuse-cli api <resource> <action>`) to read or write traces, prompts, datasets, and scores from the terminal.

Found an error in these docs? Please open an issue at <https://github.com/langfuse/langfuse-docs/issues>.