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May 14, 2026Customer Story

Octolane

Octolane's AI CRM team had more customer sessions than anyone could read. With Moda they found where users got confused, which workflows broke, and shipped five fixes in their first few weeks.

Pranav Bedi3 min read

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Cohorts: see which AI users are about to churn, and why
May 11, 2026Product

Cohorts: see which AI users are about to churn, and why

Behavioral cohorts built from your conversation data: at-risk users, power users, stuck-early users, with the evidence behind each one. Plus a CLI you can call from Claude Code, Cursor, or Codex.

Mohammad Al-Rasheed4 min read
Clustering Agent Failures from Traces: 150M Segments, No Labels
Apr 24, 2026Infrastructure

Clustering Agent Failures from Traces: 150M Segments, No Labels

Silent agent failures never file tickets -- they hide in production traces. Here's the unsupervised pipeline that clusters 150 million trace segments into named behaviors and failure modes.

Mohammad Al-Rasheed13 min read