Pulkit Banta

< Work Experience 👷‍♂️ />

June 2024 - Present

AI-powered customer success platform — building agentic systems, MCP servers, and full-stack architecture at scale.

Built an agentic chat system with RBAC-scoped tools and human-confirmed execution for direct platform actions.
Shipped MCP tooling exposing platform features through ChatGPT and Claude, with usage monitoring and access controls.
Reduced OpenAI costs by 75% and improved AI response accuracy by 50% through prompt optimization and backend pipeline improvements.
Built an AI evaluation harness using GePA and DSPy techniques, enabling engineers to iterate on prompts with automated verification (80%+ pass rates).
Designed secure, shareable dashboards with RBAC and AI-driven chart drill-down, backed by production monitoring and evals.
Optimized queries and processing pipelines, bringing 99th-percentile API response times under 100ms.
Led architecture discussions, code reviews, and mentoring while owning features end to end.

Oct 2022 - June 2024

Full-stack development with React, TypeScript, Golang, streaming systems, and enterprise integrations.

Reduced onboarding time from hours to under 30 minutes with automated setup workflows and AI-suggested configuration based on customer data.
Built and maintained 10+ enterprise integrations (HubSpot, Zendesk, Zoom, Gong, Salesforce) using OAuth, live sync, and async backfill pipelines.
Developed ChatGPT-like streaming responses using ReadableStream and optimized Golang streaming APIs.
Built interactive dashboards and journey maps using React Flow, Highcharts, and Nivo, increasing user engagement.
Established and maintained a shared design system and component library, ensuring UI consistency across the product.
Enhanced sync logic with goroutines for 2x faster concurrent performance across tenants.

Apr 2021 - Oct 2022

Healthcare platform using React/TypeScript with TDD, AWS services, and open-source contributions.

Led UI development and built a configuration system for dynamic B2B healthcare contracts.
Introduced TDD practices across the team, reducing production bugs by 90%.
Built an internal CI/CD and CloudWatch monitoring tool, improving deployment time by 40%.
Contributed to medly-components, an open-source React UI library, and an internal Okta auth library.

Jan 2021 - Mar 2021

Angular assessment platform with dynamic forms and business logic.

Built an Angular assessment platform for schools enabling teacher-created assessments and student study workflows.
Implemented test-timer logic and window-change detection, and mentored teammates on modern JavaScript/CSS practices.