Cresta

@cresta

The unified platform for human and AI agents. Join us: cresta.com/careers 👩🏻‍💻👨🏼‍💻👩🏽‍💻👨🏻‍💻🤖

San Francisco

Pinned
Cresta
@cresta
Jul 9
Live customer conversations are no place for agents to learn on the job. Cresta Training Simulator replaces scripted role-play with live, dynamic AI simulations that help human agents practice before going live. Learn more ➡️ cresta.com/blog/cresta-la…
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Cresta
@cresta
Sep 3
When it comes to scaling AI, sometimes the most important step is simply getting started. For the @AquaFinanceInc team, that means identifying high-impact pain points where AI can deliver value quickly, then using those early wins to build momentum for bigger transformation.
Cresta
@cresta
Sep 2
We surveyed 300 CX leaders across industries to understand how AI is reshaping the customer experience workforce. Our 2026 CX Workforce Report reveals how humans and AI are increasingly working side by side, how human roles and skills are evolving, and how organizations are
GIF
Cresta
@cresta
Aug 31
Every second an agent waits for an AI-generated answer, the customer waits too. Cresta’s Precomputed Answer Engine does the expensive RAG work ahead of time to deliver high-confidence answers faster. Read the technical deep dive here ➡️ cresta.com/blog/why-pay-f…
Cresta
@cresta
Aug 27
Coding agents can automate real CX work, but they're only as effective as the systems they can operate. The evidence they need spans production conversations, workflow activity, tool calls, deployed revisions, and evaluation history. Getting an agent to that evidence has
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