Great to see a strong turnout for Conor White’s session at Genesys Xperience. It was a sign that securing AI-driven customer interactions is top of mind right now. As AI plays a bigger role in the contact center, trust has to become continuous and built into every interaction.
We had a great first day at Genesys Xperience! It was awesome reconnecting with familiar faces and meeting so many new ones. Two themes that keep coming up: contact center fraud is increasing and becoming harder to detect, especially as AI-driven attacks grow more sophisticated.
What sets Daon apart? An end-to-end approach to digital identity. Identity Continuity helps maintain trust across the full customer journey.
Watch Clive Bourke explain. 👇
An AI agent is only as trustworthy as the identity that authorized it. Agent authority has to trace back to the right human and that authority needs to be governed, scoped, & revocable. See it in action at booth S12, Genesys Xperience. #AgenticAI#KnowYourAgent#DigitalIdentity
