01
A request arrives where work already happens.
Capture Slack threads, Teams messages, email, and portal requests without forcing employees or customers into a separate system.
AI-native ticketing, docs, and workflows
The helpdesk that learns how your company works.
Built natively for:
SlackTeamsClaudeChatGPTCursor
Unthread tracks requests across Slack, Teams, email, or your favorite LLM — and does the work to solve instantly.
One continuous system
From request to resolution—then better the next time.
Unthread connects intake, context, execution, and learning in one service operations loop.
02
AI understands the request in context.
Unthread brings together the conversation, requester history, knowledge, and connected systems before deciding what should happen next.
03
The work is executed, not just routed.
Answer the question, trigger a workflow, collect an approval, update a system, or escalate with the full history attached.
04
Every resolution improves the operation.
Unthread turns completed work into better documentation and repeatable automations, so the next request takes less effort.
Request to resolution01 / 04
Enterprise service operations
Built for the work that can’t fall through the cracks.
Move beyond a collection of support tools. Unthread connects the conversational front door to the systems, controls, and service-management practices modern enterprises depend on.
Unthread service layerLive operating context
Slack + Teams intake
AI agents
Knowledge
Workflow automation
CMDB + assets
Change + approvals
One connected operational record
Operational system of record
Bring tickets, knowledge, assets, software, vendors, and service context into one connected operating layer.
Governed change
Coordinate change management and CAB approvals with the context, ownership, and history needed to move safely.
Enterprise control
Apply permissions and durable workflows across teams without giving up the conversational experience employees adopt.
One platform, every capability
Your support stack, designed as one system.
Ticketing, AI, knowledge, analytics, and automation share the same operational context instead of passing work between disconnected tools.
01
Agentic AI
Grounded answers and ticket resolution
02
Omnichannel
Slack, Teams, email, web, and API
03
SLAs & SLOs
Live tracking and on-call alerts
04
Analytics
Deflection, CSAT, and gap analysis
05
Knowledge Base
Drafts from resolved conversations
06
On-call rotations
Route work by availability and expertise
Omnichannel intake
Meet people where they ask for help.
Customer proof
Trusted from fast-growing teams to the Fortune 500.
“Unthread automatically resolves about 40% of all tickets that come in across different teams.”Read the full story
Plug into your stack
Integrations without limits
Unthread has 100+ native integrations, and flexibility to build your own integrations with AI
Slack
Microsoft Teams
Jira
Linear
HubSpot
Salesforce
Zendesk
Intercom
PagerDuty
Notion
SharePoint
Slack
Microsoft Teams
Jira
Linear
HubSpot
Salesforce
Zendesk
Intercom
PagerDuty
Notion
SharePoint
GitHub
ClickUp
Asana
Confluence
Google Drive
Stripe
OpenAI
Anthropic
Okta
JumpCloud
Microsoft Entra
GitHub
ClickUp
Asana
Confluence
Google Drive
Stripe
OpenAI
Anthropic
Okta
JumpCloud
Microsoft Entra
Zapier
Make
Freshdesk
Monday
1Password
Datadog
Kandji
Rippling
Workday
HiBob
Webhooks
Zapier
Make
Freshdesk
Monday
1Password
Datadog
Kandji
Rippling
Workday
HiBob
Webhooks
Unthread, explained
What Unthread does
Unthread is an AI-native helpdesk that turns conversations in Slack and Microsoft Teams into trackable tickets, answers common questions from connected knowledge, runs support workflows, and gives teams one place to manage requests across channels.
Questions, answered
Who is Unthread for?
Unthread supports IT, HR, customer support, employee support, and RevOps teams that manage requests in Slack, Microsoft Teams, email, or shared support channels.
What makes Unthread different?
Unthread combines conversational ticketing, agentic AI, workflow automation, knowledge management, analytics, and integrations instead of treating Slack as a notification layer for a separate helpdesk.
Is Unthread a Slack helpdesk?
Yes. Unthread is built to create, manage, and resolve support tickets directly from Slack conversations, while also supporting Microsoft Teams, email, portals, and connected channels.
Can Unthread support IT service management?
Yes. Unthread includes ITIL-ready capabilities such as CMDB, asset tracking, change management, problem management, CAB approvals, SLAs, knowledge, and omnichannel intake.
Does Unthread use a knowledge base to answer questions?
Yes. Unthread uses connected knowledge to answer requests and can capture resolved conversations to propose or update documentation so future answers stay current.
Can Unthread automate work in other tools?
Yes. Unthread can trigger workflows and actions across connected systems such as ticketing tools, CRMs, HR systems, identity tools, and other business applications.
How do teams evaluate Unthread?
Unthread does not offer self-serve signup. Teams can request a demo to review their support channels, workflows, integrations, and automation requirements.
Try Unthread free for 14 days
Automate operations right from Slack & Teams
Every support channelOperational on day oneBuilt for the entire company
Book a demo 