Skip to main content
This page covers running the account. For what a box costs see What a box costs; for whether to subscribe see Wallet or a plan?. Your wallet is a prepaid balance. It funds usage once a plan’s included quota is consumed, and it funds everything if you have no plan.

The wallet

The Wallet tab shows your available balance and what you have spent this month.
The figure shown as available is your ongoing balance: it already reflects usage accrued this cycle but not yet settled. That is why it drifts downward while boxes run, with no payment having been taken.

Add funds

Click Top up and pick a preset amount — 25∗∗,∗∗25**, **500, 1,000∗∗,or∗∗1,000**, or **2,000 — or enter a custom amount. The console redirects you to Stripe to complete the payment.

Set automatic reload

Manual top-ups are why wallets hit zero at 3am. Automatic reload watches the balance and refills it: set a threshold to drop below and a target to be refilled to, and the console reads the result back as Below $20.00 → $100.00. It prefills 20and20 and 100. Reload stays off until you save it, and it charges your connected card — so attach one first.

Connect a payment method

Until a card is attached the console shows the payment method as not connected, with a Connect button beside it. Connecting one earns an additional $100 of credits.

Redeem a coupon

Redeem coupon takes a coupon code and credits the account. Credits are tracked separately from your topped-up balance, so the console shows credits remaining against credits granted.

Read the usage chart

The Usage tab answers “where is my money going” with settled cost by day for the last 30 days, as either a chart or a list. It splits cost into two series: The moment worth watching is when the second series starts growing: that is where this cycle’s quota ran out and your boxes began drawing on money you topped up. This tab is the authority on what you were actually charged — the hourly figures in the New Box dialog and on What a box costs are estimates. Check it before you scale a workload up: see what a typical day already costs, then multiply by the fan-out you are about to add.

Per-box resource ceilings

Billing also publishes the ceilings that apply to every box in your organization: These bound how large a single box can be — a different constraint from your plan’s concurrency limit, which bounds how many boxes run at once. A request above a ceiling is rejected before the box is created, so you get a clear error rather than a box that fails later. See Choose a size for the presets and custom fields available within them. If a workload genuinely needs a larger single box, that is an Enterprise conversation — custom limits go through [email protected].

Troubleshooting

Next steps

What a box costs

Rates, worked examples, and the two controls that cap what you keep paying.

Wallet or a plan?

The usage level at which a subscription starts costing less.