# Get support for Docker products


Docker offers multiple support channels depending on your subscription level
and needs.

## Paid subscription support

All Docker Pro, Team, and Business subscribers receive email support for
Docker products.

### Support response times

- Docker Pro: 5 business day response
- Docker Team: 2 business day response, 24×5 availability
- Docker Business: 1 business day response, 24×5 availability

Docker Verified Publisher (DVP) organizations follow the response times for
their Docker Pro, Team, or Business subscription. Without one of those
subscriptions, the following response times apply:

- DVP Starter: 3 business day response
- DVP Growth: 2 business day response, 24×5 availability

> [!TIP]
>
> Premium Support with faster response times and 24×7 availability is
> available as an add-on for
> [Docker Business and Docker Hardened Images subscribers](https://www.docker.com/pricing?ref=Docs&refAction=DocsSupport).

### Support severity levels

| Level | Description |
| :--- | :--- |
| Critical | Widespread or company-wide service outage affecting many customers or all users within a single organization. Business operations are halted with no workaround available. |
| High | Team or department-level impact preventing significant users from accessing core functionality. Severe business impact with no workaround available. |
| Medium | Individual user or small group impact causing partial loss of functionality. Business operations continue, often with workarounds available but reduced productivity. |

### Request support

> [!TIP]
>
> Before reaching out for support, review the troubleshooting documentation
> for your product.

If you have a paid Docker subscription,
[contact the Support team](https://hub.docker.com/support/contact/).

## Community support

All Docker users can seek support through community resources, where Docker
or the community respond on a best-effort basis:

- [Docker Community Forums](https://forums.docker.com/)
- [Docker Community Slack](http://dockr.ly/comm-slack)

## Docker Desktop support

Docker Desktop support is available with a paid subscription.

### Scope of support

**Covered**



Docker Desktop support includes:

- Account management and billing
- Configuration and installation issues
- Desktop updates
- Sign-in issues
- Push or pull issues, including rate limiting
- Application crashes or unexpected behavior
- Automated builds
- Basic product how-to questions

On Windows, support also covers:

- Turning on virtualization in BIOS
- Turning on Windows features
- Running inside
  [certain VM or VDI environments](/desktop/setup/vm-vdi/)
  (Docker Business only)

**Not covered**



Docker Desktop support excludes:

- Unsupported operating systems, including beta and preview versions
- Running containers of a different architecture using emulation
- Docker Engine, Docker CLI, or other bundled Linux components
- Kubernetes
- Features labeled as experimental
- System and server administration activities
- Desktop as a production runtime
- Scale deployment and multi-machine installation
- Routine product maintenance (data backup, disk space, log rotation)
- Third-party applications not provided by Docker
- Altered or modified Docker software
- Hardware malfunction, abuse, or improper use
- Versions older than the latest release (except Docker Business)
- Training, customization, and integration
- Running multiple instances on a single machine

> [!NOTE]
>
> Support for
> [running Docker Desktop in a VM or VDI environment](/desktop/setup/vm-vdi/)
> is only available to Docker Business customers.



### Supported versions

- Docker Business: Versions up to six months older than the latest version
  (fixes applied to latest version only)
- Docker Pro and Team: Latest version only

### Machines per subscription

- Docker Pro: One machine
- Docker Team: Number of machines equal to subscription seats
- Docker Business: Unlimited machines

### Supported operating systems

- [Mac system requirements](/desktop/setup/install/mac-install/#system-requirements)
- [Windows system requirements](/desktop/setup/install/windows-install/#system-requirements)
- [Linux system requirements](/desktop/setup/install/linux/#system-requirements)

### Docker Desktop community resources

- [Docker Desktop issue tracker](https://github.com/docker/desktop-feedback)

### Diagnostic data and privacy

When uploading diagnostics, the bundle may contain personal data such as
usernames and IP addresses. Diagnostics bundles are only accessible to
Docker, Inc. employees directly involved in diagnosing issues.

By default, Docker, Inc. deletes uploaded diagnostics bundles after 30 days.
You can request removal of a diagnostics bundle by specifying the diagnostics
ID or your GitHub ID. Docker, Inc. only uses the data to investigate specific
user issues but may derive high-level (non-personal) metrics.

For more information, see
[Docker Data Processing Agreement](https://www.docker.com/legal/data-processing-agreement).