> For the complete documentation index, see [llms.txt](https://help.flycode.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.flycode.com/help-center.md).

# Help Center

Welcome to the FlyCode Help Center. We've gathered the most frequently asked questions to help you navigate setup, usage, and everything in between.

### What is FlyCode

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/what-is-flycode/what-makes-flycode-different.md">What Makes FlyCode Different</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FHxr7keTDT9nk9c7WWDsh%2F1.png?alt=media&amp;token=4d6a8ab8-b6bf-41b3-b282-bf9a8003da31">1.png</a></td></tr><tr><td><a href="/what-is-flycode/getting-started.md">Getting Started</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FKoC42RZYcoV2x64Wj0gu%2F2.png?alt=media&amp;token=b098b96b-ba42-4f79-8449-bce19bf6700c">2.png</a></td></tr><tr><td><a href="/what-is-flycode/results-and-roi.md">Results &amp; ROI</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2Fjinprs8FpNLV4DEnujCu%2F3.png?alt=media&amp;token=55cb8d4a-f175-489e-96e4-a47b9918afce">3.png</a></td></tr></tbody></table>

### Understanding Involuntary Churn from failed payments&#x20;

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/understanding-involuntary-churn/what-is-involuntary-churn.md">What Is Involuntary Churn?</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2F8xmFWOPFo3ETGpFJmElG%2F4.png?alt=media&amp;token=28bd5d93-aeb3-422d-9ca9-146f87d5675b">4.png</a></td></tr><tr><td><a href="/understanding-involuntary-churn/causes-and-risks.md">Causes &amp; Risks</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FcskCflF9cAHaK9yYughO%2F5.png?alt=media&amp;token=174e1136-8618-4c75-a2a4-211f60809c5c">5.png</a></td></tr><tr><td><a href="/understanding-involuntary-churn/flycodes-approach-to-churn.md">FlyCode's Approach to Churn</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2F0SmVcqhCi1gbHvXiAHm2%2F6.png?alt=media&amp;token=9e5cf666-88c3-463a-a8ff-15e9ce9a3d20">6.png</a></td></tr><tr><td><a href="/understanding-involuntary-churn/integration-considerations.md">Integration Considerations</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FaVtZz669YkMg8BFtjWba%2F7.png?alt=media&amp;token=8a7cb7f2-c46a-4001-971f-28bc7c423871">7.png</a></td></tr></tbody></table>

### Handling Failed Payments

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/handling-failed-payments/when-and-how-payments-are-retried.md">When and How Payments Are Retried</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FsBtPzuQ9HURETfb8mB3E%2F8.png?alt=media&amp;token=99635f13-f702-46db-8817-cc86c24115ff">8.png</a></td></tr><tr><td><a href="/handling-failed-payments/reducing-churn-from-failed-payments.md">Reducing Churn from Failed Payments</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FhHRE8LDg4wpg1PHfBArB%2F9.png?alt=media&amp;token=5b0043cd-34de-47d4-b7a6-626be06e5f8d">9.png</a></td></tr><tr><td><a href="/handling-failed-payments/coordinating-messaging-with-recovery.md">Coordinating Messaging with Recovery</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FTjFn27lY5piWqhz37Pyl%2F10.png?alt=media&amp;token=2f9e59f9-ebde-4a03-9fb5-d55fc31265cb">10.png</a></td></tr></tbody></table>

### Decline Codes Explained

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/decline-codes-explained/what-decline-codes-tell-you.md">What Decline Codes Tell You</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2Fr0p9DL0JMa0BEjXzFTHH%2F11.png?alt=media&amp;token=46a74f55-4cc5-4b34-8bba-961c32162a67">11.png</a></td></tr><tr><td><a href="/decline-codes-explained/where-to-find-decline-codes-and-how-to-use-them.md">Where to Find Decline Codes (and How to Use Them)</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FJoKkCELUW4NvsFwk3uAp%2F12.png?alt=media&amp;token=19ebe466-31bb-4efa-af97-5bc43371b5df">12.png</a></td></tr><tr><td><a href="/decline-codes-explained/how-to-handle-the-most-common-declines.md">How to Handle the Most Common Declines</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FT0PwEEJcfUBtWqLfJzR0%2F13.png?alt=media&amp;token=4b84faff-c37e-4afb-afb9-9a00a4f4d7a0">13.png</a></td></tr><tr><td><a href="/decline-codes-explained/what-to-do-when-you-see-these-other-codes.md">What to Do When You See These Other Codes</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2F1CW4P3NqN6KSbZm9F1P1%2F14.png?alt=media&amp;token=e97d7384-ca71-4856-8bf0-9345a8ea38b7">14.png</a></td></tr><tr><td><a href="/decline-codes-explained/how-flycode-makes-decline-codes-work-for-you.md">How FlyCode Makes Decline Codes Work for You</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2F1PKjelbiHVM69PZI0GCH%2F15.png?alt=media&amp;token=f7b45ff8-8984-4341-8b41-2e3cd60d8eae">15.png</a></td></tr></tbody></table>

### FlyCode & Stripe

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/flycode-and-stripe/connecting-flycode-to-stripe.md">Connecting FlyCode to Stripe</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FpyB4xBOplQyl79W4wUkC%2F16.png?alt=media&amp;token=3ad94493-94d7-4389-939a-b26cf93514d5">16.png</a></td></tr><tr><td><a href="/flycode-and-stripe/what-flycode-adds-to-stripe.md">What FlyCode Adds to Stripe</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FSiNhfo0hsXLe4opTkfqr%2F17.png?alt=media&amp;token=06bdcf4b-76ff-43ba-8697-002c38d22e56">17.png</a></td></tr><tr><td><a href="/flycode-and-stripe/going-further-with-flycode.md">Going Further with FlyCode</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FhruVBqfnKUWxiqa5kQPz%2F18.png?alt=media&amp;token=c473a445-b749-4552-a070-1d5eae3e4bd2">18.png</a></td></tr></tbody></table>

### FlyCode vs. ProfitWell (Paddle Retain)

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/flycode-vs.-profitwell-paddle-retain/recovery-performance.md">Recovery Performance</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FTu1gT3wZKruH3xPxNmuT%2F19.png?alt=media&amp;token=237a98f5-779e-45b4-a9ae-48e0755dbc1b">19.png</a></td></tr><tr><td><a href="/flycode-vs.-profitwell-paddle-retain/whats-different-behind-the-scenes.md">What's Different Behind the Scenes</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2Fxh0qGZzlRXGBH8Zzy0Ev%2F20.png?alt=media&amp;token=db4e4b0a-5f9d-4867-9b3c-913869aedb2f">20.png</a></td></tr><tr><td><a href="/flycode-vs.-profitwell-paddle-retain/platform-fit-and-compatibility.md">Platform Fit &amp; Compatibility</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2F2SEu2zq2i9cP9PYEZlIe%2F21.png?alt=media&amp;token=59872169-ed0e-4785-a63f-c3c8261d3f56">21.png</a></td></tr><tr><td><a href="/flycode-vs.-profitwell-paddle-retain/what-you-keep-and-gain-if-you-switch.md">What You Keep (and Gain) If You Switch</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FZXetwnha6nBqbwY0Wtly%2F22.png?alt=media&amp;token=ab703646-0418-499a-99e0-db1f47bc85bd">22.png</a></td></tr></tbody></table>

### FlyCode & Shopify

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/flycode-and-shopify/compatibility-and-app-support.md">Compatibility &amp; App Support</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FwJmLv1i4F0Z235XrE57j%2F23.png?alt=media&amp;token=97ab517f-994b-443e-8576-6baa61f14413">23.png</a></td></tr><tr><td><a href="/flycode-and-shopify/setup-and-requirements.md">Setup &amp; Requirements</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FFpDbgFxUFo5uVOutXL93%2F24.png?alt=media&amp;token=ba893d3d-101b-48d1-b82a-3bd43855755c">24.png</a></td></tr></tbody></table>

### AI Payment Recovery

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/ai-payment-recovery/hard-declines-and-backup-logic.md">Hard Declines &amp; Backup Logic</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FMiDmMK6CM0Rs5c5Fqsz0%2F25.png?alt=media&amp;token=be9ada75-22ff-4d65-b2a2-f6636f5df5c0">25.png</a></td></tr><tr><td><a href="/ai-payment-recovery/email-behavior-and-deliverability.md">Email Behavior &amp; Deliverability</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FWPEGKycQpDaBGTdMUscG%2F26.png?alt=media&amp;token=f417e327-a0b6-4a81-8f84-5602c5f9efc7">26.png</a></td></tr></tbody></table>

### Failed Payment Outreach

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/failed-payment-outreach/messaging-customization.md">Messaging Customization</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2Fwqg5QCSrtEvX53BLFdQ1%2F27.png?alt=media&amp;token=0f37ece1-e7fc-4757-b18b-5716214dd065">27.png</a></td></tr><tr><td><a href="/failed-payment-outreach/delivery-strategy.md">Delivery Strategy</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FIf9YwEYttdYZoLAxOBQH%2F28.png?alt=media&amp;token=4540502f-3d29-468a-87fd-72d1c1ea8ced">28.png</a></td></tr><tr><td><a href="/failed-payment-outreach/system-integration.md">System Integration</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FYRi2Y4yBGWvhQOYktHos%2F29.png?alt=media&amp;token=73a0d52d-0f83-4238-8d63-a5d31cc58041">29.png</a></td></tr></tbody></table>

### Backup Payment Methods

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/backup-payment-methods/product-overview.md">Product Overview</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FzbN1G6BNOGM76HFltWK2%2F30.png?alt=media&amp;token=7d9dd1de-53a5-4030-90af-2ae2d77a6a72">30.png</a></td></tr><tr><td><a href="/backup-payment-methods/functionality.md">Functionality</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FqKQPOCveMqALmvYShfNR%2F31.png?alt=media&amp;token=85680c39-827a-4ce7-8acc-687f4c1791da">31.png</a></td></tr><tr><td><a href="/backup-payment-methods/reporting.md">Reporting</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2F6K31ohKPRakAPSMTPt9d%2F32.png?alt=media&amp;token=fda367e7-d52a-47e3-a649-47d5101a30ed">32.png</a></td></tr></tbody></table>

### Payment Orchestration Agent

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/payment-orchestration-agent/feature-overview.md">Feature Overview</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FxLTErj6h0XIU4RFWHBmw%2F33.png?alt=media&amp;token=575a399e-51d8-49b9-a986-551a1d29b284">33.png</a></td></tr><tr><td><a href="/payment-orchestration-agent/platform-fit-and-performance.md">Platform Fit &amp; Performance</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FumyiLfXM3g2ZN36ln7XT%2F34.png?alt=media&amp;token=f92029a5-469c-4f86-accb-3076bbcadf46">34.png</a></td></tr><tr><td><a href="/payment-orchestration-agent/monitoring-and-reporting.md">Monitoring &amp; Reporting</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FtYeI0UWZ1mFHkXmTUBUV%2F35.png?alt=media&amp;token=37613a7f-764c-467a-8b98-f9fc1b211089">35.png</a></td></tr></tbody></table>

### Subscription Compliance

<table data-view="cards"><thead><tr><th data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><a href="/subscription-compliance/regulatory-rules.md">Regulatory Rules</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FZYEJr2DL9QpptiBQBYYP%2F36.png?alt=media&amp;token=77c14c16-c2f7-47eb-8988-3a73a4d75262">36.png</a></td></tr><tr><td><a href="/subscription-compliance/legal-and-tracking-requirements.md">Legal &amp; Tracking Requirements</a></td><td><a href="https://3146285885-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKocGBJrGfZ4lYsnp2e8R%2Fuploads%2FGitaqcJ2uu65UoXEBfEn%2F37.png?alt=media&amp;token=aae2cf25-0fa9-48c7-881e-21d71f203bad">37.png</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.flycode.com/help-center.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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