Built for serving customersclientspatientsstudentspartnerssupplierspolicyholders
over years
See everything Help Scout makes easier for teams just like yours.
Where support teams turn conversations into resolutionsintelligencerenewalssignalsword-of-mouthretention
Go from just-keeping-up to service that drives growth. In Help Scout, teams work alongside AI to not only resolve conversations faster, but understand the larger story they’re telling.
Most AI support platforms force teams to compromise on service.With Help Scout, even the highest standards scale.
Replies hit the mark
Help Scout’s Compass AI agent resolves 73% of the requests it receives on average.
Handoffs carry context
Teams respond to 56% more messages in their first year with nothing lost across escalations.
Trends surface early
Proactive monitoring lets you act while there’s still time to get ahead of issues, so customers (and leadership) stay happy.
Powering support for 12,000+ customer-first brands
Inbox never loses the thread
Working across teams and channels doesn’t have to be messy. Inbox brings email, SMS, social, chat, and voice into one clean space. Assignments happen automatically. Context carries through every handoff. And workflows keep it all organized.
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We're on pace to double [revenue] this year because of how efficient we've gotten with Help Scout.
Freightzy
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AI built for the right response, not just the fastest
Help Scout's Compass AI Agent combines frontier models with insights learned from 3+ billion conversations. The result? Consistently accurate answers, smooth escalations, and judgment that reflects your own.
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Compass frees us up to create ‘wow moments’ for customers.
eCatholic
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Move faster with the team you have
Copilot speeds up the extra Inbox work that drags response time down. Generate drafts instead of checking past replies. Ask questions instead of searching your knowledge base. Get triage suggestions. It’s the assistant that makes everything easier.
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AI Drafts helped us cut email response times by about a third, saving us the equivalent of roughly 2.5 FTEs annually. It helps our team move faster while keeping a human in the loop.
King Arthur Flour
Catch friction before it becomes a fire
Closing out conversations is just the beginning. Signal shows you the story behind them, so you can get ahead of emerging issues, save drifting accounts, and see what basic reporting misses.
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We solved both staffing and scheduling challenges using the productivity report.
Mixmax
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Why switch to Help Scout?
Happier customers
higher CSAT than industry averages
Room to grow
of companies stay for 4+ years
Faster service
of our customers hear back in < 24 hours
Switching from a help desk
Whether you’re butting heads with a bloated platform or looking to raise your standard of service, Help Scout is built for the way teams actually work.
How teams use Help Scout →
Switching from Gmail or Outlook
Teams relying on basic email are constantly guessing who has what, digging for context in old threads, and losing hours to manual organizing. All that goes away in Help Scout.
Compare vs. Email →
Peace of mind for businesses with more to protect
Help Scout is HIPAA and SOC 2 Type II compliant, so you can keep customer data secure without giving up the personal support they expect.
Stay sharp with the latest on CX
Every day, we’re writing, teaching, and building for service-minded teams. Grab a guide, join a training, or listen to our podcast.
15 years ago
Help Scout started with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, that belief is more important than it’s ever been. But now it takes something different.
AI has to solve customer problems faster and better. The customer relationship has to stay in view across channels, contacts, and handoffs. And insights have to show you what’s coming next, not just what already happened. Getting those right adds up to results the whole business can feel.
If that’s how you're looking to grow, try Help Scout free. We’d love to see where it takes you.
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