All Systems Operational

Payment Processing Operational
API Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal Operational
Cloud Database Cluster - Primary Operational
Web Apps Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
ChildPlus Operational
Online Operational
Desktop Operational
Communication App Operational
Procare Professional Development Operational
Procare Professional Development Operational
ChildPlus Continuing Education Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 1, 2026

No incidents reported today.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Procare Desktop - Payment Posting Disruption
Resolved - All impacted transactions have been successfully backfilled and confirmed posted. The underlying posting issue has been fully resolved, and our teams have completed monitoring with no further issues observed.

Thank you for your patience while we worked through this.
Sep 24, 09:21 MDT
Update - Impacted transactions have been communicated to centers and have been successfully backfilled.

Our teams will continue to monitor into tomorrow to ensure full resolution. Thank you for your patience as we work to ensure full resolution.
Sep 23, 19:21 MDT
Monitoring - We are aware of an intermittent posting issue impacting some POS payments made via MyProcare and Procare Engagement. We have taken steps to resolve the issue and are working to backfill unposted entries. Entries already posted via the Payment Reconciliation screen will not be duplicated.

All impacted transactions processed successfully and will be communicated directly via targeted communication, but can be manually posted via the Payment Reconciliation screen in Procare Desktop in the meantime. Please do not make manual entries outside of the Payment Reconciliation screen.

A related issue with Recurring Payment Links that were not loading or importing profiles correctly has also been resolved. All previously provided links are now functional, and profiles can be updated successfully.

We will provide another update once backfilling has been completed successfully.
Sep 23, 15:06 MDT

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

ChildPlus Pre-Application Service Disruption
Resolved - This incident has been resolved. The ChildPlus pre-application service is fully operational, and parents are able to submit new online applications normally. No existing customer or parent data was affected, and the core ChildPlus application remained available throughout. We apologize for the inconvenience and appreciate your patience.
Sep 21, 10:33 MDT
Investigating - We are currently investigating an issue affecting the ChildPlus pre-application service. Parents are unable to submit new online applications to join a program. This does not affect existing customers, current families, or the core ChildPlus application, which continues to function normally. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Sep 21, 09:20 MDT

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

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