A recent Forrester report predicts something striking: by 2030, nearly half of today's customer service jobs will be lost to AI.
The report, AI Agents Reshape The Customer Service Workforce In Dramatic Ways, references ASAPP's vision for what contact center staffing looks like
One telecom provider has hit 86% of interactions automated and a 42% reduction in unclassified intent with ASAPP CXP's GenerativeAgent as their front door, putting them on a clear path to $40M in savings.
They came to us with a problem: customers were consistently guessing their
ASAPP is going to at @CustContactWeek Nashville! 🎸 Catch us on the main stage on Thursday where Chris Arnold will unpack the big operational shift underway in contact centers. Then swing by Booth #203 for live demos, and stick around for our happy hour with @Go_Atain.
We put our ASAPPiens on the spot and asked them to sum up ASAPP in just 3 words. Different people, same throughline: technology built to solve real problems and elevate the customer experience, not just automate it.
👉🏽 Comment down below which words you use!
Another great conversation done! We just closed out our roundtable at CXFS Toronto: "From Insight to Action: How Humans Can Be More Than an AI Fallback."
Instead of a stage and a mic, we opened the floor. Attendees brought real scenarios from their own organizations: workflows
