Document360

@document360

Instantly create an online self-service Knowledge Base for your Customer and Employees (accessed either publicly or privately).

London, England

document360.com

Replies Reposts Media

Document360
@document360
21h
What if your AI assistant could work directly with your documentation? Document360 MCP connects AI assistants to your knowledge base for developers, support teams, and technical writers. Your knowledge, wherever your team works. #MCP #AI #Documentation
Document360
@document360
Sep 28
The bigger your knowledge base gets, the more important governance becomes. More content means more people creating & updating it. Who can make changes? Who needs to approve them? Access controls, workflow, and version control help teams manage knowledge. #KnowledgeManagement
Document360
@document360
Sep 25
Every support ticket starts with a question your customer couldn't answer. They searched. Couldn't find the answer. Gave up. Ticket Deflector surfaces relevant articles before a ticket is created. And, failed searches show what your docs may be missing. #CustomerSupport
Document360
@document360
Sep 24
Your documentation has the answer. But can AI find it? -> llms.txt helps AI find the right content. -> .md gives AI clean, structured content. -> robots.txt controls crawler access. Make your knowledge easier for AI to find and use. #AIDiscovery #Documentation #Document360
1
Document360
@document360
Sep 23
Your customers are already telling you what to improve. Every search, question, or rating is feedback on your documentation. Feedback Manager brings together Eddy AI search insights and article ratings. Spot knowledge gaps & improve your docs with confidence. #Documentation